Ramp/Passenger Service Agent

Worldwide Flight Services (WFS)

. Load and unload baggage and cargo from aircraft safely and efficiently .

Posted 10/12/2026part-timeRapid City • South Dakota • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in baggage handling, customer service, and compliance with airport regulations. Proficient in operating ground support equipment and managing flight-related documentation while ensuring safety and efficiency in a fast-paced environment.

Highest-signal resume keywords

Baggage HandlingCustomer Service ExperienceGround Support Equipment OperationAirport Regulations FamiliarityTicketing and Reservations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Baggage HandlingGround Support Equipment OperationFlight Documentation CompletionWeight and Balance ReportingLost and Found ProceduresBasic Computer ProficiencyData InputTicketing Systems KnowledgeFare CalculationManual Dexterity

Soft Skills

Strong Verbal CommunicationStrong Organizational SkillsAttention to DetailConflict ResolutionProblem-Solving Abilities

Tools & Technologies

Two-Way RadiosBelt LoadersTugsForkliftsComputer Software

Certifications & Qualifications

Valid Driver's LicenseHigh School Diploma or GED

Industry Keywords

Airport Safety RegulationsCustomer ServiceLogistics EnvironmentAirfreight DocumentationUnion Membership

About the role

Key responsibilities & impact

Load and unload baggage and cargo from aircraft safely and efficiently
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment, including tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members
Fill aircraft water tanks and maintain proper servicing levels
Handle baggage claims and transfers
Maintain ramp cleanliness and organization
Complete flight paperwork, including weight and balance reports
Assist with emergencies such as equipment failures or medical incidents
Make reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in, collect excess baggage charges, and provide travel information
Assist passengers at boarding gates and process boarding procedures
Manage reservations, standby travelers, and luggage arrangements
Determine flight close-out times and complete flight documentation
Complete post-departure procedures and finalize reports
Conduct lost-and-found activities and return found items
Process lost or damaged baggage claims, including minor on-the-spot settlements
Follow airport safety and security regulations and report hazards
Work in varied weather conditions and airport environments

Requirements

What you’ll need

High school diploma or GED equivalent
Valid driver's license
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Fluency in spoken, read, and written English
Ability to join the TWU and pay union dues under the collective bargaining agreement
Preferred: Previous experience in an airport, airline, or logistics environment
Preferred: Knowledge of ticketing, reservations, and fare calculation systems
Preferred: Experience handling lost and found procedures or baggage claims
Preferred: Strong organizational skills and attention to detail
Preferred: Ability to multitask in a fast-paced, high-pressure environment
Preferred: Knowledge of international shipping and airfreight documentation
Preferred: Proficiency in a second language
Preferred: Strong conflict resolution and problem-solving abilities
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, bending, kneeling, stooping, climbing stairs, and moving throughout the airport
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more
Clear vision and hearing
Capacity to work in confined spaces and noisy environments

Benefits

Comp & perks

Access pay in advance through DailyPay app
Flight benefits
Paid training
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
Opportunities for internal mobility and transfers