Ramp/Passenger Services Agent

Worldwide Flight Services (WFS)

. Load and unload baggage and cargo from aircraft safely and efficiently .

Posted 10/16/2026part-timeGreat Falls • Montana • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in baggage handling, ground support operations, and customer service within airport environments. Capable of adhering to safety regulations while effectively communicating with team members and passengers.

Highest-signal resume keywords

Baggage HandlingGround Support Equipment OperationCustomer Service ExperienceSafety InspectionsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Baggage HandlingGround Support Equipment OperationSafety InspectionsData InputWeight and Balance ReportsTicket IssuanceLost and Found ProceduresBaggage Claims ProcessingEmergency ResponseManual Dexterity

Soft Skills

Verbal CommunicationWritten CommunicationTeam CoordinationCustomer AssistanceAdaptability

Tools & Technologies

Two-Way RadiosComputer Software

Certifications & Qualifications

High School Diploma or GEDValid Driver's License

Industry Keywords

Airport Safety RegulationsTransport Workers UnionBaggage Check-InFlight DocumentationWeather Adaptability

About the role

Key responsibilities & impact

Load and unload baggage and cargo from aircraft safely and efficiently
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment, including tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers
Maintain ramp cleanliness and organization
Complete flight paperwork, including weight and balance reports
Assist with emergency situations, including equipment failures and medical incidents
Follow airport safety and security regulations and report hazards
Make reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in, collect excess baggage charges, and provide travel information
Assist passengers at boarding gates and process boarding procedures
Manage arrangements for passengers with reservations, standby travelers, and their luggage
Determine flight close-out times and complete flight documentation
Handle post-departure procedures, including invalidating tickets and finalizing reports
Conduct lost-and-found activities and return found items
Process lost or damaged baggage claims
Work in varied weather conditions

Requirements

What you’ll need

High school diploma or GED equivalent
Valid driver's license throughout employment
At least 1 year of experience in customer service or a related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write English
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and movement throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods, up to 8 hours or more
Clear vision and hearing
Capacity to work in confined spaces
Ability to work in noisy environments
Must join the Transport Workers Union and pay union dues under the collective bargaining agreement

Benefits

Comp & perks

Access earned pay in advance through the DailyPay app
Flight benefits
Paid training
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
Opportunity for internal mobility and transfers