Ramp Service Manager – On-Duty

Worldwide Flight Services (WFS)

. Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading .

Posted 9/23/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $80,168 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing ramp operations, including aircraft marshaling and baggage handling, while ensuring compliance with safety protocols and FAA regulations. Proven ability to lead teams, resolve operational challenges, and maintain effective communication with diverse stakeholders.

Highest-signal resume keywords

Ramp Operations ManagementLeadership in Fast-Paced EnvironmentsFAA Regulations ComplianceGround Service Equipment KnowledgeOperational Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Aircraft MarshalingBaggage HandlingLoading/Unloading OperationsGround Support Equipment MaintenanceOperational ReportingIncident DocumentationSafety ProtocolsRamp Management SoftwareAbility to Lift 50 lbsAbility to Work in Varying Weather Conditions

Soft Skills

Strong LeadershipEffective CommunicationProblem-SolvingInterpersonal SkillsCoaching and Mentoring

Certifications & Qualifications

Valid Driver’s LicenseAirport Security Badge Eligibility

Industry Keywords

Ground OperationsRamp ServicesSafety AuditsIrregular Operations ManagementHigh-Noise Environment

About the role

Key responsibilities & impact

Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading
Coordinate with ground crews to ensure safe, on-time aircraft turnaround
Monitor ground support equipment usage and maintenance
Manage irregular operations such as aircraft diversions, mechanical issues, and weather disruptions
Act as the primary decision-maker and point of contact during the shift
Conduct shift debriefings for operational staff
Maintain communication between departments and airline partners
Complete operational reports and incident documentation
Train, coach, and mentor frontline supervisors and staff
Maintain a safe work environment and participate in required safety audits
Coordinate with internal teams, airline partners, and airport authorities to resolve operational challenges in real time

Requirements

What you’ll need

3 years of experience in ground operations or ramp services
At least 1 year of experience in a supervisory or leadership role
High school diploma or equivalent
Understanding of ramp operations, safety protocols, and FAA regulations
Strong leadership, communication, and problem-solving skills
Valid driver’s license
Ability to obtain an airport security badge
Ability to work irregular hours, including weekends and holidays
Proven leadership managing teams in fast-paced environments
Knowledge of ground service equipment and ramp management software
Ability to resolve operational issues efficiently and effectively
Strong interpersonal skills to interact with diverse teams and external stakeholders
Ability to lift up to 50 lbs.
Ability to work in varying weather conditions
Ability to stand, walk, bend, kneel, and climb for extended periods
Ability to work in a high-noise environment with appropriate protective gear

Benefits

Comp & perks

Pay access through DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401k program
Internal mobility and transfer opportunities