Senior Desktop Support Analyst

. Provide advanced technical support to employees at all organizational levels .

Posted 10/15/2026full-timeDallas • Texas • United StatesSeniorWebsite

Tools & technologies

MacOS

Key responsibilities & impact

Provide advanced technical support to employees at all organizational levels
Ensure reliable operation of desktop, laptop, mobile, and peripheral technologies
Provide proactive support before key meetings, travel, presentations, executive events, and other high-visibility activities
Diagnose and resolve complex hardware, software, operating system, network, authentication, email, VPN, collaboration, and peripheral issues
Support Windows and macOS devices, Microsoft 365, Outlook, Teams, mobile devices, printers, docking stations, and common enterprise applications
Perform device setup, replacement, configuration, migration, and refresh activities with minimal disruption
Deliver exceptional customer service
Support implementation, maintenance, and continuous improvement of end-user technology solutions

What you’ll need

Minimum 5 years of hands-on desktop, service desk, field support, or executive support experience
Experience supporting senior executives, VIP users, or other high-touch customer groups preferred
Experience working in a corporate environment where responsiveness, discretion, and professionalism are critical
Ability to provide discreet, polished, and highly responsive support in person, by phone, email, chat, or remote session
Ability to maintain strict confidentiality when handling executive devices, communications, files, credentials, schedules, and sensitive business information
Ability to adapt communication style and translate technical issues into clear business language
Bachelor's degree in computer science, Computer Engineering, or a related technical field preferred
Combination of education and experience may be considered in lieu of degree
Relevant industry certifications such as A+, Network+, CCNA, or Microsoft 365 Certified
Ability to remain stationary for extended periods, operate computer and office equipment, communicate effectively, and occasionally move items up to 20 pounds

Comp & perks