Senior Manager – Express

Worldwide Flight Services (WFS)

. Manage warehouse operations and airport ramp operations for efficient handling of Express packages .

Posted 9/29/2026full-timeToledo • Ohio • United StatesSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in warehouse and airport ramp operations, ensuring compliance with safety and security regulations while fostering team development and customer satisfaction.

Highest-signal resume keywords

Leadership SkillsWarehouse Operations ManagementSafety ComplianceLogistics ExperiencePerformance Appraisal Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's Degree8–10 Years Leadership ExperienceKnowledge of Airline CodesComprehension of Airway BillsBasic Use of Office EquipmentComputer LiteracyProficient Use of MS OfficeKronos ProficiencyAbility to Lift 75 lbsAdvanced Arithmetic Knowledge

Soft Skills

Conflict ResolutionTeam DevelopmentCustomer Satisfaction FocusAbility to PrioritizeEffective Communication

Certifications & Qualifications

Valid Driver's LicenseClean Driving Record

Industry Keywords

Airport OperationsTSA LegislationUSCBP RegulationsFAA RegulationsService Level Agreement Standards

About the role

Key responsibilities & impact

Manage warehouse operations and airport ramp operations for efficient handling of Express packages
Facilitate daily cross-dock throughput of packages from aircraft to warehouse to trucks with minimal storage
Lead the team according to structured processes and guidelines, prioritizing safety
Work hands-on with the team to move packages throughout the facility
Ensure customer satisfaction, safety, security, and quality exceed standards for the assigned shift
Maintain and control operational requirements during the shift in accordance with the corporate security program and TSA legislation
Plan, organize, lead, and control staff in a diversified, multicultural work environment
Develop next-level leaders and managers in leadership and management skills
Supervise staff to meet business needs and carrier Service Level Agreement standards
Ensure Lead Agents and Warehouse Agents follow safety rules and standards
Participate in recruiting, interviewing candidates, and making hiring decisions
Assist with employee relations and conflict resolution
Prepare performance appraisals and provide input for counseling and terminations
Maintain security compliance with Toledo Express Airport, Airport Police, TSA, USCBP, and FAA regulations
Challenge persons without airport identification badges in WFS warehouses or Airport Operational Areas
Prepare weekly, monthly, and ad hoc operational reports
Complete injury and damage reports
Authorize or ensure post-accident and post-injury testing
Assist customer representatives with compliance reports and audits
Maintain airport employment records and appointments, including badge appointments and USCBP interviews

Requirements

What you’ll need

Bachelor's degree required
8–10 years of leadership and management experience required
Airline, logistics, or transportation experience preferred
Leadership skills with the ability to train and develop personnel
Ability to continually respond to and prioritize within a fluid work environment
Clean driving record and valid driver's license; DMV printout required
Ability to work across the 24/7 schedule based on business needs
English proficiency in reading, writing, speaking, and listening
Ability to lift and carry freight weighing up to 75 lbs.
Basic use of office equipment, including copier, fax, calculator, and POS system
Computer literacy and proficient use of MS Office and Kronos
Knowledge of advanced arithmetic and mathematics
Knowledge of airline codes, prefixes, and common cargo abbreviations
Comprehension of airway bills
Ability to prepare written documents, communications, and counseling notices
Ability to follow instructions from the Terminal Manager and customers
Ability to act in a managerial position and direct Supervisors
Ability to lift up to 50 lbs.
Ability to work indoors and outdoors in varied temperatures and weather conditions
Ability to stand for an entire shift and move long distances across facilities
Regular and punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical insurance options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities