Senior Manager – Express

Worldwide Flight Services (WFS)

. Manage warehouse operations and airport ramp operations .

Posted 10/4/2026full-timeWindsor Locks • Connecticut • United StatesSenior💰 $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management skills in warehouse and airport ramp operations, ensuring compliance with TSA, FAA, and security regulations while maintaining high standards of safety and customer satisfaction.

Highest-signal resume keywords

Leadership And Management ExperienceWarehouse Operations ManagementCompliance With TSA And FAA RegulationsCustomer Satisfaction ManagementLogistics And Transportation Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor's DegreeAirline Codes KnowledgeAdvanced Arithmetic And MathematicsAirway Bill ComprehensionPerformance Evaluation SkillsConflict Resolution SkillsOperational ReportingFreight HandlingSafety Procedures ComplianceKronos Proficiency

Soft Skills

Attention To DetailTraining And Development SkillsAbility To Work In A Fluid EnvironmentCommunication SkillsTeam Leadership

Tools & Technologies

MS OfficeOffice EquipmentPOS System

Industry Keywords

LogisticsTransportationAirport OperationsExpress Package HandlingDiverse Multicultural Environment

About the role

Key responsibilities & impact

Manage warehouse operations and airport ramp operations
Work with internal and external executive-level contract partners to ensure efficient Express package handling
Facilitate daily cross-dock throughput from aircraft to warehouse to trucks with minimal storage
Lead the team using structured processes and guidelines, prioritizing safety
Hands-on movement of packages throughout the facility
Ensure customer satisfaction, safety, security, and quality exceed standards for the assigned shift
Maintain and control all required operational aspects during the shift in accordance with the corporate security program and TSA legislation
Lead, organize, and support staff in a diverse, multicultural environment
Coach managers and supervisors in leadership and operational management skills
Oversee staff performance and compliance with carrier Service Level Agreement standards
Ensure Ramp Agents and Warehouse Agents follow safety rules, procedures, and established standards
Support employee relations, including conflict resolution, performance evaluations, counseling input, and termination recommendations
Maintain compliance with Airport Police, TSA, USCBP, and FAA security regulations
Prepare weekly, monthly, and ad hoc operational reports
Complete injury and damage reports
Ensure post-accident and post-injury testing when required
Provide customer representatives with data and documentation for compliance reporting and audits
Maintain employment records and coordinate mandatory airport-related appointments, badge renewals, USCBP interviews, and government-required meetings

Requirements

What you’ll need

Bachelor's degree (B.A.) from a four-year college or university; or two to five years of related experience and/or training; or equivalent combination of education and experience
Airline, logistics, or transportation experience preferred
5 years of leadership and management experience required
Leadership skills with ability to train and develop personnel
Ability to continually respond to and prioritize within a fluid work environment
Ability to work across the 24/7 schedule based on business needs
English proficiency in reading, writing, speaking, and listening
Ability to lift and carry freight weighing up to 75 lbs.
Basic use of office equipment, including copier, fax, calculator, and POS system
Computer literacy with proficient use of MS Office and Kronos
Knowledge of advanced arithmetic and mathematics
Knowledge of airline codes, prefixes, and common cargo abbreviations
Comprehension of airway bills
Attention to detail
Ability to prepare written documents, communications, and counseling notices
Ability to follow instructions from the Terminal Manager and customers
Ability to act in a managerial position and direct Supervisors
Ability to lift up to 50 lbs.
Ability to work indoors and outdoors in varied temperatures and weather conditions
Ability to stand for an entire shift and walk long distances across facilities

Benefits

Comp & perks

Access up to 50% of earned wages through the Daily Pay app
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program with company match
Internal mobility and transfer opportunities