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Special Services Representative
Worldwide Flight Services (WFS). Assist and transport passengers requiring wheelchair assistance to/from assigned gates .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates the ability to assist passengers requiring wheelchair assistance while ensuring safety and customer service. Proficient in handling luggage and operating standard office equipment in a fast-paced environment.
Highest-signal resume keywords
Wheelchair AssistancePassenger Service Agent Learning PlanTSA - General Security AwarenessFAA - Dangerous Goods AwarenessOJT - Passenger Assistance Equipment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lifting PassengersCarrying LuggageTagging BaggageReading Flight InformationOperating Computers
Soft Skills
Customer ServiceAttention to DetailPunctuality
Tools & Technologies
Office Productivity Equipment
Certifications & Qualifications
High School DiplomaGEDPassenger Service Agent Learning PlanTSA - General Security AwarenessFAA - Dangerous Goods Awareness
Industry Keywords
Passenger AssistanceVIP EscortingUnaccompanied MinorsSafety Procedures
About the role
Key responsibilities & impact- Assist and transport passengers requiring wheelchair assistance to/from assigned gates
- Carry, push, lift, or pull luggage for passengers requesting assistance
- Safely lift passengers up/down aircraft stairs and in/out of wheelchairs
- Escort VIP passengers and unaccompanied minors to/from flights or to meet a receiving adult
- Read paperwork to identify names, flight information, dates, and special service request details
- Ensure passengers are taken to the correct destination
- Properly tag baggage for correct routing
- Gather wheelchairs in the concourse and return them to the staging area
- Operate computers and standard office productivity equipment
- Maintain a safe and secure environment while prioritizing customer service
Requirements
What you’ll need- High school diploma, GED, or equivalent
- Passenger Service Agent Learning Plan
- TSA - General Security Awareness
- FAA - Dangerous Goods Awareness
- OJT - Passenger Assistance Equipment as required
- Ability to assist passengers requiring wheelchair assistance
- Ability to safely lift passengers up/down aircraft stairs and in/out of wheelchairs
- Ability to carry, push, lift, or pull luggage
- Ability to remain in a stationary position 50% of the time
- Ability to walk short distances, reach above and/or below shoulder, and handle/grasp documents or office equipment
- Ability to sit and/or stand for short or extended periods
- Ability to lift/carry/move objects, files, and documents up to 10 pounds
- Regular and punctual attendance
Benefits
Comp & perks- Access earned pay through DailyPay app
- On-the-spot awards through the Awardco Platform, including gift cards and more
- Multiple medical insurance options for full- and part-time employees
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401(k) program
- Internal mobility and transfer opportunities