Supervisor, Ramp Services – ATL Express Operations

Worldwide Flight Services (WFS)

. Manage, coordinate, and control airport ramp and passenger service activities .

Posted 10/27/2026full-timeAtlanta • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing airport ramp and passenger service operations, ensuring compliance with safety and security standards while delivering exceptional customer service. Proficient in staff training, budgetary controls, and effective communication with stakeholders.

Highest-signal resume keywords

Airport Operations ManagementStaff Training and DevelopmentCustomer Service ExcellenceCompliance with TSA LegislationBudgetary Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticketing TransactionsBaggage Check-InFlight DispatchRamp FunctionsCargo Loading and UnloadingSafety Rule InterpretationBasic ArithmeticReport WritingProblem Definition and Data CollectionTechnical Instruction Interpretation

Soft Skills

Effective CommunicationStress ManagementIndependent JudgmentPrioritizationConflict Resolution

Certifications & Qualifications

Associate's Degree

Industry Keywords

Airport Ramp ServicesPassenger Service ActivitiesCorporate Security ProgramCustomer Satisfaction StandardsEmployee Relations Standards

About the role

Key responsibilities & impact

Manage, coordinate, and control airport ramp and passenger service activities
Monitor the quantity and quality of work performance
Direct personnel within the assigned functional area
Oversee and advise on staffing requirements
Participate in discipline, coaching, counseling, hiring, and termination of subordinates
Train subordinates and ensure compliance with company rules, standards, and contractual agreements
Ensure budgetary controls and staffing requirements
Serve as a communication point between airport board officials, customers, and the company when assigned
Monitor employee work to ensure customer satisfaction, safety, security, quality, and employee relations standards
Maintain operations in accordance with the corporate security program and TSA legislation
Ensure company audits are completed for continuity and compliance
Implement the site-specific security plan and ensure staff display relevant company ID badges
Apply practices fairly and respectfully to employees, customers, vendors, and third parties
Perform airport operations including ticketing transactions, baggage check-in, boarding pass issuance, and flight dispatch
File loss, damage, and pilferage claims when responsible for baggage services
Provide professional customer service and resolve passenger problems
Coordinate with catering, fueling, maintenance, and other departments
Act as company representative when assigned
Perform ramp functions including loading and unloading cargo, transporting cargo, aircraft servicing, cabin cleaning, de-icing, aircraft cleaning, pushback/towing, connecting ground power, and equipment servicing

Requirements

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school; six months to one year of related experience and/or training; or equivalent combination of education and experience
Ability to read, write, speak, and understand English
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off
Ability to set priorities and use independent judgment
Ability to handle stress and work with minimal supervision
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to lift up to 70 lbs.
Ability to work in a high-noise environment
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to perform basic arithmetic and interpret rates, percentages, and bar graphs
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables

Benefits

Comp & perks

Access pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities