Supervisor, Ramp Services – ATL Express Operations

Worldwide Flight Services (WFS)

. Manage, coordinate, and control airport ramp and passenger service activities .

Posted 10/27/2026full-timeAtlanta • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing airport ramp and passenger service operations, ensuring compliance with safety and security standards while delivering exceptional customer service. Proficient in staff training, budgetary controls, and operational coordination with various stakeholders.

Highest-signal resume keywords

Airport Operations ManagementStaff Training and DevelopmentCustomer Service ExcellenceOperational ComplianceBudgetary Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticketing TransactionsBaggage Check-InBoarding Pass IssuanceCargo Loading and UnloadingAircraft ServicingDe-IcingGround Power ConnectionBasic ArithmeticReport WritingProblem Solving

Soft Skills

Effective CommunicationStress ManagementIndependent JudgmentTeam CoordinationCustomer Relations

Industry Keywords

TSA LegislationCorporate Security ProgramOperational ComplianceEmployee Relations StandardsSafety Rules Interpretation

About the role

Key responsibilities & impact

Manage, coordinate, and control airport ramp and passenger service activities
Monitor work quantity and quality and direct personnel within the assigned functional area
Oversee staffing requirements and participate in discipline, coaching, counseling, hiring, and termination of subordinates
Train subordinates and ensure compliance with company rules, standards, and contractual agreements
Ensure budgetary controls and manning requirements
Communicate with Airport Board officials and individual customers when assigned
Monitor employee work to ensure customer satisfaction, safety, security, quality, and employee-relations standards
Maintain operational compliance with the corporate security program and TSA legislation
Ensure required company audits are completed for continuity and compliance
Implement the site-specific security plan and ensure WFS staff receive and display company IDs
Treat employees, customers, vendors, and third parties fairly and respectfully
Perform airport operations including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights
File loss, damage, and pilferage baggage claims when responsible
Provide professional customer service and resolve passenger problems
Coordinate with catering, fueling, and maintenance companies
Act as company representative when assigned
Perform ramp functions including loading and unloading cargo, transporting cargo, aircraft servicing, cabin cleaning, de-icing, aircraft pushback/towing, connecting ground power, and equipment servicing

Requirements

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience
Ability to read, write, speak, and understand English
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to perform basic arithmetic with whole numbers, fractions, and decimals
Ability to compute rates and percentages and interpret bar graphs
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables
Ability to set priorities and use independent judgment
Ability to handle stress and work with minimal supervision
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to lift up to 70 lbs.
Ability to work in a high-noise-level environment

Benefits

Comp & perks

Access earned pay in advance through DailyPay
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities