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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in After Sales operations, team leadership, and technical support for complex products, with a focus on continuous improvement and effective communication across diverse stakeholders. Proficient in managing warranties, repairs, and training initiatives while utilizing KPIs to drive operational excellence.
Highest-signal resume keywords
After Sales ManagementTeam LeadershipTechnical SupportKPI MonitoringFluent German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
After Sales OperationsTechnical ServiceField ServiceWarranty ProcessesRepair ProcessesReturns ProcessesRoboticsConsumer ElectronicsAutomotiveTechnical Documentation
Soft Skills
Structured ApproachSolution-OrientedProactive CommunicationSelf-DirectedAbility to Manage Workload
Tools & Technologies
Diagnostic ToolsTraining ProgramsService Management Software
Industry Keywords
Technical Product EnvironmentService OperationsRepair NetworksOutdoor Power EquipmentEMEA Region
About the role
Key responsibilities & impact- Lead and further develop the German KRESS After Sales team
- Establish clear priorities and structured task allocation
- Take responsibility for operational After Sales activities in Germany
- Support complex technical issues relating to products, robotics, apps, and connectivity
- Collaborate with KRESS dealers and service partners
- Support challenging technical cases
- Continuously develop the service and repair network
- Identify training needs and implement the EMEA train-the-trainer approach
- Deliver training on repairs, diagnostics, mapping, applications, and new products
- Ensure the timely availability of product knowledge, technical documentation, diagnostic tools, spare parts, and training for product launches
- Ensure efficient processes for warranties, returns, repairs, and refurbishment
- Identify recurring technical issues
- Monitor relevant After Sales KPIs and derive concrete improvement measures
- Drive After Sales projects as well as the continuous improvement, digitalization, and automation of processes
- Collaborate with EMEA After Sales, Sales, Product Management, Quality, Marketing, Customer Service, Logistics/Spare Parts, service partners, and headquarters in China
Requirements
What you’ll need- Several years of professional experience in After Sales, Technical Service, Field Service, or Service Operations within a technical product environment
- Experience leading and developing teams
- Ability to quickly familiarize yourself with complex technical products and interrelationships
- Experience working with dealers, service partners, or repair networks
- Experience with warranty, repair, and returns processes
- Structured, solution-oriented, and self-directed approach to work
- Ability to maintain an overview even during periods of high workload
- Experience using KPIs to identify areas for action, prioritize activities, and further develop processes
- Experience in robotics, outdoor power equipment, consumer electronics, automotive, or a comparable technical environment is a plus
- Clear and proactive communication with teams, dealers, and national and international stakeholders
- Fluent German
- Good business English
Benefits
Comp & perks- Permanent employment contract
- Hybrid working model with flexible hours, no core working hours, and remote work
- Modern, well-equipped office in an easily accessible location
- Free bicycle and car parking
- Company car for private use, including fuel card
- Job bike leasing with a 50% subsidy
- Company pension scheme with a 50% subsidy
- Employee purchase opportunities
- Additional discounts through the Corporate Benefits program
- Structured onboarding and comprehensive training
- Access to LinkedIn Learning with numerous courses and learning opportunities