WORX TOOLS

Sales

• Lead and further develop the German KRESS After Sales team
• Establish clear priorities and structured task allocation
• Take responsibility for operational After Sales activities in Germany
• Support complex technical issues relating to products, robotics, apps, and connectivity
• Collaborate with KRESS dealers and service partners
• Support challenging technical cases
• Continuously develop the service and repair network
• Identify training needs and implement the EMEA train-the-trainer approach
• Deliver training on repairs, diagnostics, mapping, applications, and new products
• Ensure the timely availability of product knowledge, technical documentation, diagnostic tools, spare parts, and training for product launches
• Ensure efficient processes for warranties, returns, repairs, and refurbishment
• Identify recurring technical issues
• Monitor relevant After Sales KPIs and derive concrete improvement measures
• Drive After Sales projects as well as the continuous improvement, digitalization, and automation of processes
• Collaborate with EMEA After Sales, Sales, Product Management, Quality, Marketing, Customer Service, Logistics/Spare Parts, service partners, and headquarters in China

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After Sales Manager – Kress