Digital Experience Designer

Wounded Warrior Project

. Conduct user interviews, usability tests, surveys, and discovery activities .

Posted 10/9/2026full-timeUnited StatesMid-LevelSenior💰 $90,316 - $134,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user experience design, including user research, wireframing, and prototyping, while applying accessibility and inclusive design principles. Proficient in collaborating with cross-functional teams to enhance digital and human support touchpoints across member journeys.

Highest-signal resume keywords

User Experience DesignWireframing and PrototypingUser Research and Usability TestingFigma and FigJam ProficiencyInformation Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Experience DesignWireframingPrototypingUser ResearchUsability TestingJourney MappingService BlueprintingAccessibility EvaluationInformation ArchitectureContent Organization

Soft Skills

Excellent Communication SkillsFacilitation Skills

Tools & Technologies

FigmaFigJamGA4Adobe AnalyticsPendo

Certifications & Qualifications

ASIST Certification

Industry Keywords

Human-Centered DesignDigital MediaDesign SystemsComponent LibrariesWCAG Accessibility Standards

About the role

Key responsibilities & impact

Conduct user interviews, usability tests, surveys, and discovery activities
Synthesize qualitative and quantitative insights into actionable recommendations
Identify user needs, pain points, and opportunities across end-to-end warrior and family support member journeys
Map and optimize end-to-end member journeys across digital and human support touchpoints
Define and monitor user experience success measures
Create user flows, wireframes, prototypes, and high-fidelity designs
Design and refine experiences across onboarding, resource discovery, program participation, events, referrals, and community engagement
Define interaction patterns and experience requirements for new features and enhancements
Support product teams throughout design, testing, and implementation
Apply accessibility and inclusive design principles
Contribute to the evolution of the MyWWP design system and user interface standards
Promote consistency across digital tools and experiences
Partner with Product, Technology, Marketing, Programs, Digital Warrior Experience, and Business Systems Analyst teams
Translate user experience design concepts into functional requirements and implementation-ready solutions
Facilitate focus groups, design workshops, and stakeholder reviews
Present research findings, concepts, and recommendations to partners and leadership
Improve information architecture, navigation, content discoverability, and user comprehension
Participate in Agile planning, sprint activities, and release readiness efforts
Attend required training and meetings
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in user experience design, human-centered design, human factors, information architecture, graphic design, digital media, computer science, or related field; equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
Five years of experience in UX, product design, interaction design, or related disciplines
Three years of experience designing customer-facing mobile and web experiences
Three years of experience creating wireframes, prototypes, user flows, and high-fidelity designs
Two years of experience conducting user research and usability testing
Proficiency with user experience design, prototyping, and collaboration tools, including Figma and FigJam, or similar platforms
Strong understanding of information architecture, navigation design, and content organization principles
Ability to use user research, journey mapping, service blueprinting, and accessibility evaluation methods
Demonstrated understanding of design systems and component libraries
Ability to interpret qualitative and quantitative data
Ability to facilitate collaborative workshops, journey mapping sessions, design reviews, and stakeholder alignment activities
Knowledge of analytics platforms such as GA4, Adobe Analytics, and Pendo
Knowledge of WCAG accessibility standards and inclusive design practices
Excellent verbal and written communication skills
Ability to obtain ASIST Certification within 1 year of hire
Up to 15% travel
General office environment; sitting for extended periods

Benefits

Comp & perks

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program
401(k)-retirement plan
Competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave
Annual performance incentive eligibility