Wounded Warrior Project

Ecommerce

• Facilitate Warrior Experience initiatives for digital platforms and related projects
• Support digital experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting
• Manage and support efforts for WWP’s MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks
• Ensure platform updates and enhancements improve the warrior experience while aligning with Salesforce and program processes
• Lead cross-functional workgroups and initiatives that enhance the warrior’s digital experience
• Coordinate with Programs to gather ideas and feedback, negotiate outputs, support adoption and implementation, and facilitate organization-wide communications
• Prepare materials for team and staff meetings to support decision-making
• Review and evaluate current digital processes, identify challenges, and recommend solutions
• Translate workgroup ideas into recommendations for program and digital delivery changes and present them to leadership
• Establish operational processes for implemented initiatives, including updates and maintenance
• Develop methods to connect departments and reduce silos in program and service delivery
• Participate in rollout of key strategic initiatives
• Serve as a subject matter resource for program and warrior digital experience questions
• Assist in developing and prioritizing initiatives and projects for the Warrior Experience team
• Attend required training and meetings
• Perform other related duties as assigned

Digital Experience Specialist II

Financial Planning and Analysis

• Lead, coach, and develop a high-performing Financial Readiness team
• Establish expectations, manage performance, and foster accountability, learning, and service excellence
• Evaluate workflows, remove operational barriers, and implement scalable solutions
• Oversee financial education, resource navigation, and distribution of financial assistance
• Use data, reporting, and performance metrics to monitor outcomes and inform decisions
• Manage complex, escalated, and urgent cases while mitigating risk
• Partner with mental health, benefits, and employment teams to coordinate holistic support
• Lead change management and adoption of new processes, tools, and strategies
• Maintain compliance with policies, program guidelines, and documentation standards
• Attend required training and meetings, including New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team-based training, and departmental huddles
• Perform other related duties as assigned

Financial Readiness Manager

Events

• Support WWP Programs team with meeting and event logistics for warriors and staff, including site selection, rate negotiation, catering, and onsite event support
• Negotiate rates with hotels, ground transportation, audio-visual companies, and other vendors
• Create event menus and negotiate pricing and contract details with catering companies
• Identify cost savings, utilize expense controls, and manage budgets effectively
• Build timelines, agendas, and activities
• Use Cvent and Salesforce to source venues, monitor registration, manage budgets, and generate reports
• Facilitate communications among Travel & Events and WWP teammates and departments
• Collaborate with registration and travel teammates
• Manage and prioritize multiple events and adapt procedures when situations change
• Participate in event and meeting marketing as appropriate
• Maintain event records using registration software
• Perform financial reconciliations, process invoices and receipts, reconcile billing, and prepare financial reports
• Review contracts and invoices, including tax exemptions and banquet event orders
• Complete event close-outs with budget reviews, surveys, detailed summaries, and recommendations for improvement
• Attend required training and meetings
• Perform other duties as assigned

Event Planning Specialist

• Plan, resource, and facilitate WWP Soldier Ride events
• Recruit warriors to Soldier Ride events using Salesforce, Cvent, phone, and Zoom
• Coordinate event logistics, contracts, hotels, meals, transportation, and warrior travel accommodations
• Serve as liaison between hotels and WWP while onsite
• Coordinate transportation logistics for participants and bicycle fleets
• Distribute event information and serve as primary point of contact for participating warriors
• Build and maintain relationships with event-city vendors, community supporters, volunteers, law enforcement, and EMS
• Submit and track permits required by host locations
• Order and inventory event swag, promotional items, and equipment
• Support event execution, including equipment loading, vehicle driving, check-in, pre-ride meetings, equipment fitting and maintenance, and group stretching
• Engage with warriors and the community, creating an environment that encourages connection and learning
• Serve as WWP subject matter expert on cycling, adaptive cycling, gear, and equipment
• Coach warriors in road cycling, mountain biking, skiing, snowboarding, and other program modalities
• Facilitate virtual programming via Zoom, Facebook Live, Strava, and other technology platforms
• Collaborate with teammates and community partners to promote WWP events
• Attend required training and meetings
• Perform other related duties as assigned

Cycling Event Specialist

Vice President

• Develop and execute an enterprise-wide Warrior Experience strategy aligned with organizational mission, vision, and strategic priorities
• Lead a consistent, personalized, accessible, and integrated warrior experience across all lines of business
• Partner with executive leadership on priorities, operational plans, and organizational strategies
• Represent the voice of the warrior in decision-making, strategic planning, budgeting, transformation, and organizational change
• Oversee digital experience strategy, including self-service platforms, mobile applications, online communities, personalized communications, learning platforms, AI-enabled tools, and digital engagement platforms
• Serve as executive sponsor and product owner for MyWWP and future digital engagement platforms
• Partner with Technology, Marketing, Analytics, and external vendors to drive digital innovation, integration, accessibility, and alignment
• Provide strategic oversight of the Resource Center, including service standards, workforce strategies, quality measures, operational metrics, and technology-enabled solutions
• Establish enterprise intake, assessment, screening, referral, and service-coordination strategies
• Lead efforts to eliminate silos, strengthen cross-functional collaboration, and align warrior engagement activities
• Champion innovation, accountability, continuous improvement, data-driven decision-making, and cross-functional partnership
• Lead enterprise governance, organizational transformation initiatives, and large-scale cross-functional efforts
• Establish and monitor performance measures, dashboards, and reporting frameworks
• Utilize analytics, journey mapping, and voice-of-warrior insights to inform decisions and investments
• Present strategic insights and recommendations to executive leadership, board committees, and stakeholders
• Build, mentor, and inspire a high-performing leadership team
• Participate in senior leadership activities and serve as an organizational ambassador
• Attend required training and meetings
• Perform other related duties as assigned

Vice President – Warrior Experience

• Support WWP Programs team with meeting and event logistics for warriors and staff, including site selection, rate negotiation, catering, and on-site event support
• Negotiate rates with hotels, ground transportation, and audio-visual vendors
• Create event menus and negotiate pricing and contract details with catering companies
• Identify cost savings, utilize expense controls, and manage budgets effectively
• Build timelines, agendas, and activities
• Use registration software to source venues, monitor registration, manage budgets, and generate reports using tools such as Cvent and Salesforce
• Facilitate communications among Travel & Events and WWP teammates and departments
• Collaborate with registration and travel teammates
• Manage and prioritize multiple events and identify alternatives in challenging situations
• Participate in event and meeting marketing as appropriate
• Perform recordkeeping using registration software
• Reconcile event finances, process invoices and receipts, verify billing with accounting, and prepare financial reports
• Review contracts and invoices, including tax exemption and banquet event orders
• Complete event close-outs with budget reviews, feedback surveys, and recommendations for future improvements
• Attend and participate in required training and meetings
• Perform other duties as assigned

• Lead enterprise-wide audience growth strategies supporting WWP’s mission, strategic priorities, recruitment objectives, fundraising goals, and brand growth
• Serve as the subject matter expert on audience behavior, motivations, and emerging market trends
• Lead audience research, market intelligence, brand studies, and performance analytics
• Translate data and insights into strategic recommendations improving audience growth, campaign effectiveness, and brand performance
• Establish audience segmentation frameworks, personas, and audience journey maps
• Lead integrated marketing strategy and annual planning processes
• Provide strategic direction for major campaigns, fundraising initiatives, program marketing, and enterprise-wide marketing priorities
• Coordinate marketing strategies across audiences, channels, and stakeholder groups
• Guide long-term brand positioning strategies
• Partner with Communications leadership on messaging, storytelling, and stakeholder engagement
• Lead and develop a high-performing team responsible for audience strategy, research, planning, and growth initiatives
• Present strategic recommendations, performance results, and market insights to executive leadership and key stakeholders
• Foster innovation, accountability, continuous learning, and data-informed decision-making
• Attend required training and meetings, including orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team training, and departmental huddles
• Perform other related duties as assigned

Vice President – Marketing Strategy, Audience Growth

• Facilitate Warrior Experience initiatives for digital platforms and related projects
• Support digital initiative and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and reporting
• Assist with business decisions regarding digital platform maintenance, feature enhancements, and troubleshooting
• Manage and support WWP's MyWWP portal and other digital platforms, including enhancement planning, implementation, executive reporting, feedback management, communities oversight, vendor coordination, and governance/product ownership
• Ensure platform updates and enhancements improve the warrior experience and align with Salesforce and program processes
• Lead cross-functional workgroups and strategic initiatives
• Coordinate with Programs to gather feedback, negotiate outputs, lead adoption and implementation, and facilitate organization-wide communications
• Prepare materials for team and staff meetings to support decision-making
• Review digital processes, identify challenges, and recommend solutions
• Translate workgroup ideas into recommendations and present them to leadership
• Establish operational processes for implemented initiatives
• Connect departments to reduce silos in program and service delivery
• Serve as a subject matter resource for program and warrior digital experience questions
• Assist in developing and prioritizing Warrior Experience initiatives and projects
• Attend required training and meetings