Digital Experience Specialist II

Wounded Warrior Project

. Facilitate Warrior Experience initiatives for digital platforms and related projects .

Posted 9/17/2026full-timeJacksonville • Arizona • United StatesMid-LevelSenior💰 $79,027 - $117,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing digital platforms and initiatives, with a strong focus on enhancing customer experience and stakeholder engagement. Proven ability to lead cross-functional teams, analyze workflows, and implement operational processes to improve program delivery.

Highest-signal resume keywords

Digital Platform ManagementSalesforce ExperienceStakeholder EngagementChange Initiative LeadershipCustomer Experience Enhancement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Programmatic ExperienceWorkflow AnalysisDigital Initiative SupportFeature EnhancementRisk ManagementBacklog ManagementOperational Process EstablishmentFeedback ManagementGovernance/Product OwnershipTroubleshooting

Soft Skills

Excellent Communication SkillsRelationship ManagementOrganizational SkillsCritical ThinkingProblem-Solving Skills

Tools & Technologies

SalesforceMyWWP PortalDigital Platforms

Certifications & Qualifications

ASIST Certification

Industry Keywords

Warrior ExperienceContinuous ImprovementProgram DeliveryCustomer Experience Best Practices

About the role

Key responsibilities & impact

Facilitate Warrior Experience initiatives for digital platforms and related projects
Support digital initiative and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and reporting
Assist with business decisions regarding digital platform maintenance, feature enhancements, and troubleshooting
Manage and support WWP's MyWWP portal and other digital platforms, including enhancement planning, implementation, executive reporting, feedback management, communities oversight, vendor coordination, and governance/product ownership
Ensure platform updates and enhancements improve the warrior experience and align with Salesforce and program processes
Lead cross-functional workgroups and strategic initiatives
Coordinate with Programs to gather feedback, negotiate outputs, lead adoption and implementation, and facilitate organization-wide communications
Prepare materials for team and staff meetings to support decision-making
Review digital processes, identify challenges, and recommend solutions
Translate workgroup ideas into recommendations and present them to leadership
Establish operational processes for implemented initiatives
Connect departments to reduce silos in program and service delivery
Serve as a subject matter resource for program and warrior digital experience questions
Assist in developing and prioritizing Warrior Experience initiatives and projects
Attend required training and meetings

Requirements

What you’ll need

Five years of WWP programmatic experience or relevant experience
Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment
Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives
Two years of experience supporting or leading teams through change initiatives and process transitions
Two years of experience working with Salesforce or similar CRM platforms
Bachelor's degree; equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
Ability to obtain ASIST Certification within 1 year of hire
Ability to gain a strong working knowledge of WWP programs and services
Demonstrated ability to manage digital initiatives focused on enhancing customer experience
Proven ability to lead work teams and solve problems
Excellent verbal and written communication skills
Strong relationship management, operational, organizational, time management, critical thinking, and problem-solving skills
Working knowledge of Salesforce functionality and its application to program and service delivery
Demonstrated understanding of customer experience best practices
Unequivocal commitment to high standards of personal and business ethics and conduct
Up to 15% travel

Benefits

Comp & perks

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program
401(k)-retirement plan
Competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave