Financial Readiness Manager

Wounded Warrior Project

. Lead, coach, and develop a high-performing Financial Readiness team .

Posted 10/1/2026full-timeUnited StatesMid-LevelSenior💰 $82,790 - $123,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial counseling and education, with strong leadership and coaching capabilities to develop high-performing teams. Proficient in managing complex cases and implementing scalable solutions while ensuring compliance and fostering a culture of service excellence.

Highest-signal resume keywords

Financial CounselingStaff ManagementLeadership SkillsData AnalysisASIST Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial EducationPersonal Financial ManagementPerformance MetricsWorkflow EvaluationOperational Barrier Removal

Soft Skills

Communication SkillsInterpersonal SkillsAnalytical AbilitiesDecision-MakingAdaptability

Tools & Technologies

SalesforcePlanning SoftwareScheduling Software

Certifications & Qualifications

Accredited Financial Counselor (AFC)Certified Financial Health Counselor (CFHC)ASIST Certification

Industry Keywords

Veteran SupportFinancial AssistanceChange ManagementService ExcellenceCompliance

About the role

Key responsibilities & impact

Lead, coach, and develop a high-performing Financial Readiness team
Establish expectations, manage performance, and foster accountability, learning, and service excellence
Evaluate workflows, remove operational barriers, and implement scalable solutions
Oversee financial education, resource navigation, and distribution of financial assistance
Use data, reporting, and performance metrics to monitor outcomes and inform decisions
Manage complex, escalated, and urgent cases while mitigating risk
Partner with mental health, benefits, and employment teams to coordinate holistic support
Lead change management and adoption of new processes, tools, and strategies
Maintain compliance with policies, program guidelines, and documentation standards
Attend required training and meetings, including New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team-based training, and departmental huddles
Perform other related duties as assigned

Requirements

What you’ll need

Five years of experience in financial counseling, financial education, or personal financial management services
One year of direct staff management experience
Bachelor’s degree in business, finance, financial management, or relevant field; equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
Ability to obtain ASIST Certification within 1 year of hire
Up to 25% travel
Strong leadership and coaching skills
Ability to innovate, adapt, and lead through change in a fast-paced environment
Understanding of veteran and family needs
Excellent communication and interpersonal skills
Strong analytical and decision-making abilities
Ability to manage multiple priorities
Commitment to integrity, mission alignment, and compassionate, high-quality service
Preferred: Two years of experience working with military or veteran’s population
Preferred: Two years of experience with Salesforce
Preferred: Two years of experience using planning/scheduling software
Preferred: Accredited Financial Counselor (AFC) or pursuing accreditation
Preferred: Certified Financial Health Counselor (CFHC)
Preferred: ASIST Certification

Benefits

Comp & perks

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program
401(k)-retirement plan
Competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave