IT Service Delivery Manager

Wounded Warrior Project

. Coordinate day-to-day delivery activities across multidisciplinary teams of software engineers, IT architects, QA analysts, and business systems analysts .

Posted 10/7/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT service delivery and project management, with a strong focus on Agile methodologies and cross-functional team coordination. Proficient in translating strategic goals into actionable plans while ensuring adherence to quality standards and organizational security protocols.

Highest-signal resume keywords

IT Service DeliveryAgile Project ManagementCross-Functional Team CoordinationResource AllocationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agile PracticesSoftware Development Lifecycle (SDLC)Enterprise Architecture ConceptsQuality Assurance PracticesIssue ManagementPerformance Metrics MonitoringChange Request PreparationDelivery PlanningResource CoordinationContinuous Improvement

Soft Skills

Strong CommunicationProblem-SolvingCollaborationInfluenceAccountability

Tools & Technologies

JiraConfluenceDelivery ToolsCollaboration Platforms

Certifications & Qualifications

ITIL FoundationCertified ScrumMaster (CSM)PMI Agile Certified Practitioner (PMI-ACP)

Industry Keywords

IT Service Delivery ModelsMatrixed EnvironmentsOperational Level AgreementsService Level AgreementsVendor Management

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Coordinate day-to-day delivery activities across multidisciplinary teams of software engineers, IT architects, QA analysts, and business systems analysts
Facilitate and monitor delivery of IT services aligned to approved requirements and business needs
Manage IT vendor deliverables and commitments, monitoring quality, budget, scope, and schedule
Collaborate on service level agreements, master service agreements, and operational level agreements
Ensure delivery activities and vendor work align with organizational security standards and established processes
Support organization satisfaction through communication, follow-up, and issue resolution
Translate strategic direction into actionable delivery plans and identify required resources
Assess resource needs and provide input on resource sourcing, allocation, and release
Align priorities and roadmaps with Service Directors and provide delivery status updates
Collaborate with enterprise Project Managers on schedules, resource coordination, readiness activities, and end-user training support
Monitor performance metrics and service levels for continuous improvement
Facilitate stand-ups, sprint planning, and backlog grooming
Prepare change requests for IT leadership review and approval
Serve as an escalation contact for service delivery issues across teams and vendors
Promote collaboration, accountability, and continuous improvement through influence and partnership
Attend required training and meetings
Perform other related duties as assigned

Requirements

What you’ll need

Five years of experience in IT service delivery or technology project management
Three years of experience coordinating delivery activities across cross-functional technical teams in agile environments
Experience translating strategic direction into actionable delivery plans and contributing to execution through resource coordination, progress tracking, and issue management
Bachelor’s degree in computer science, information systems, or related field; equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
One or more certifications related to IT service delivery and/or Agile practices, such as ITIL Foundation, Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), or other relevant credentials
Demonstrated experience coordinating and influencing cross-functional technical teams
Strong understanding of IT service delivery models and methodologies, including Agile practices and the software development lifecycle (SDLC)
Working knowledge of enterprise architecture concepts, QA practices, and business systems analysis
Experience operating effectively in matrixed environments with shared or pooled resources
Strong communication, stakeholder engagement, and problem-solving skills
Experience supporting issue escalation and resolution while maintaining delivery timelines and quality standards
Proficiency with delivery and collaboration tools such as Jira, Confluence, or similar platforms
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs
Unequivocal commitment to the highest standards of personal and business ethics and conduct

Benefits

Comp & perks

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Up to 10% travel