Network Assurance Technician

WOW

. Monitor and assess network health across RF, IP, and Optical technologies supporting Video, Voice, and High-Speed Data services .

Posted 10/2/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network health monitoring and troubleshooting across RF, IP, and Optical technologies, with a strong focus on incident management and documentation. Capable of collaborating with cross-functional teams to ensure operational continuity and effective communication during network-impacting events.

Highest-signal resume keywords

Network Operations Center ExperienceIP, RF, And Optical NetworksIncident ManagementCompTIA Network+ CertificationCisco CCNA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingL2/L3 ProtocolsTCP/IPBGPOSPFDOCSISCMTSSNMPMonitoring ToolsSystem Alert Analysis

Soft Skills

Clear CommunicationDocumentation SkillsCollaboration

Tools & Technologies

SolarWindsNetcoolWireshark

Certifications & Qualifications

CompTIA Network+Cisco CCNAITIL Foundation

Industry Keywords

Network Health MonitoringTrouble TicketsService RestorationStandard Operating ProceduresCross-Functional Teams

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Monitor and assess network health across RF, IP, and Optical technologies supporting Video, Voice, and High-Speed Data services
Execute advanced troubleshooting procedures to isolate faults and determine the path to service restoration
Manage and lead resolution of network-impacting events
Ensure timely communication, accurate documentation, and appropriate escalation according to standard operating procedures
Process and resolve NOC trouble tickets while maintaining high-quality documentation
Drive incidents through to resolution
Update process documentation and assist in developing new procedures
Collaborate with cross-functional teams
Provide clear handoffs between shifts to maintain continuity of operations
Perform other duties as assigned

Requirements

What you’ll need

2nd Shift or 3rd shift; 2–4-week training period on other shifts
High school diploma is required
Associate degree in Information Technology, Networking, Telecommunications, or related field; or equivalent combination of education and experience is preferred
1-3 years of experience in a Network Operations Center or similar technical operations environment
Prior Tier 1 or equivalent experience with demonstrated progression in technical troubleshooting and incident management responsibilities
Preferred certifications: CompTIA Network+, Cisco CCNA, ITIL Foundation
Strong understanding of IP, RF, and Optical networks
Experience with L2/L3 protocols, including TCP/IP, BGP, and OSPF
Familiarity with DOCSIS, CMTS, SNMP, and monitoring tools such as SolarWinds, Netcool, and Wireshark
Ability to analyze system alerts, isolate root causes, and resolve complex issues independently during overnight hours
Clear and professional verbal/written communication
Skilled in documenting incidents and coordinating with cross-functional teams
Ability to work a flexible schedule, including overnights, weekends, holidays, and on-call rotations
Ability to talk and hear, use hands to type and handle objects/paperwork, and use close vision and focus

Benefits

Comp & perks

Competitive Compensation- depending on experience
Annual merit increases
Medical, dental, and vision insurance
401k with a company match
Paid time off
Paid holidays
Tuition reimbursement
Significant discounts on broadband packages for employees residing in our service areas