Insurance

• Monitor and assess network health across RF, IP, and Optical technologies supporting Video, Voice, and High-Speed Data services
• Execute advanced troubleshooting procedures to isolate faults and determine the path to service restoration
• Manage and lead resolution of network-impacting events
• Ensure timely communication, accurate documentation, and appropriate escalation according to standard operating procedures
• Process and resolve NOC trouble tickets while maintaining high-quality documentation
• Drive incidents through to resolution
• Update process documentation and assist in developing new procedures
• Collaborate with cross-functional teams
• Provide clear handoffs between shifts to maintain continuity of operations
• Perform other duties as assigned

Network Assurance Technician

Sales

• Develop and maintain productive relationships with assigned partners within the WOW! footprint
• Build trusted connections with stakeholders at all levels of partner organizations, including executive leadership
• Serve as a strategic point of contact to align partner and WOW! goals, priorities, and execution plans
• Collaborate with internal and external teams to strengthen partnerships and drive shared business outcomes
• Manage complex partner relationships and product configurations while identifying opportunities to expand revenue and usage
• Own partner-influenced and partner-sourced pipeline targets for assigned accounts or market segments
• Develop and execute joint account plans and co-selling strategies to advance opportunities and close business
• Monitor pipeline health, forecasts, conversion, and performance metrics to improve deal velocity and revenue results
• Identify opportunities to maintain and expand existing revenue while developing new growth opportunities
• Collaborate with partners to identify customer needs, develop solutions, and facilitate opportunities throughout the sales cycle
• Execute co-sell engagements aligned with regional priorities and business objectives
• Enable partner teams on WOW!’s products, value propositions, messaging, and sales motions
• Collaborate with Sales, Marketing, and Business Development to execute coordinated campaigns and advance opportunities
• Support partner-led initiatives that increase market presence, customer engagement, and revenue growth
• Work cross-functionally with senior WOW! stakeholders to strengthen partner relationships and improve joint execution
• Clearly communicate WOW!’s differentiated value proposition and demonstrate ROI to customer decision-makers
• Apply consultative selling techniques to understand customer and partner needs and recommend appropriate solutions
• Use market insights and competitive analysis to identify growth opportunities and strengthen positioning
• Contribute partner and market insights to support industry strategies, product development, and targeted marketing initiatives
• Provide input into the evolution of WOW!’s product roadmap, partner programs, and business processes
• Independently structure and negotiate moderately complex agreements within established program guidelines
• Negotiate pricing, discounts, and other commercial terms while balancing partner and company objectives
• Identify potential risks and develop scalable, repeatable deal structures
• Partner with internal stakeholders to ensure agreements support long-term business performance and strategic priorities

Channel Sales Manager

Account Executive

• Generate new sales revenue and promote WOW!’s complex data and voice solutions
• Identify, initiate contact with, and qualify new potential customers
• Work closely with the Account Manager to sell a full suite of complex data and voice solutions aligned with customer needs
• Prospect, develop, negotiate with, and close new accounts within a defined, targeted customer base
• Develop, maintain, and close incremental strategic-product sales for assigned customers
• Lead and orchestrate WOW! resources and personnel supporting customer relationships
• Present professionally to and engage with C-Level executives
• Navigate complex sales processes
• Manage a sales module of at least 50 customers and maintain a funnel aligned with company expectations
• Deliver and maintain the required monthly quota
• Provide accurate weekly 30/60/90-day sales forecasts
• Use Salesforce to improve sales effectiveness and provide leadership visibility
• Maintain and present account plans for assigned customers
• Perform all other duties as assigned

Network Assurance Technician

Channel Sales Manager

Strategic Account Executive