WRA, Inc.

Systems Engineer

• Build WRA’s new internal IT and cybersecurity functions while transitioning from an MSP model to an in-house model
• Act as primary engineer for cloud and SaaS platforms, including Microsoft 365, Azure, Entra ID, endpoint management, and departmental platforms
• Stand up new tools and assist with migration of tools currently used by the MSP
• Engineer Azure Virtual Desktop, Microsoft 365/Entra ID, endpoint management, and automations
• Own Azure Virtual Desktop and virtual servers, including image management, patching, right-sizing, scaling, scheduling, backups, performance optimization, and software versioning
• Deploy monitoring and alerts for virtual machine performance, capacity, usage, and session latency
• Perform root-cause analysis and propose solutions for virtual infrastructure issues
• Administer Microsoft 365, including Exchange, SharePoint, OneDrive, Teams, and data governance
• Coordinate with the Director and specialized departments to ensure tools are appropriately sized, configured, and performant
• Co-manage SaaS and cloud infrastructure backup platforms
• Administer Entra ID and SSO, including conditional access, authentication, dynamic groups, and guest access governance
• Own identity lifecycle automations for onboarding, offboarding, and role changes
• Maintain SCIM provisioning across SaaS applications
• Manage Windows and limited Mac endpoints, including enrollment, Autopilot, compliance/configuration policies, app deployments, and patching
• Manage mobile device configuration and application policies
• Automate IT processes using PowerShell, Microsoft Graph, and other platforms
• Improve implementation of Claude AI, including connector configurations, skills, and design
• Build security operations capabilities from product selection through implementation and administration
• Administer managed detection and response, email security, DNS/web filtering, and vulnerability management tools
• Participate in incident response, investigations, root-cause analyses, and technical containment
• Strengthen infrastructure for compliance with CMMC and NIST SP 800-171
• Serve as final escalation point for complex IT support requests
• Participate in an on-call rotation for rare critical outages
• Maintain runbooks, architecture diagrams, and system configuration documentation
• Follow industry-standard change management practices
• Work under the guidance of the Director of Information Technology & Cybersecurity

Senior Systems Engineer

Operations

• Provide front-line IT support for approximately 100 full-time employees across the Bay Area
• Own intake, triage, management, and resolution of employee support requests
• Maintain ticket hygiene throughout request lifecycles
• Troubleshoot Windows endpoints, mobile devices, file collaboration platforms, printing, and Microsoft 365
• Provide break/fix services for company-issued assets
• Provide on-site hardware, peripheral, conference room, and AV support
• Engage specialized teams regarding connectivity or performance issues
• Participate in an on-call rotation for critical IT outages and emergent duties
• Own employee onboarding and offboarding, including account creation, group memberships, device deployment, and license management
• Administer basic identity and access management functions, including guest accounts, MFA recoveries, and group memberships
• Assist with security awareness training administration and remediation follow-ups
• Maintain asset inventory, loaner pools, peripherals, and e-waste
• Coordinate hardware upgrades in accordance with lifecycle and warranty policies
• Identify and execute process improvements
• Participate in root-cause analyses of system issues
• Author knowledge base articles and document IT services
• Work under the guidance of the Director of Information Technology & Cybersecurity alongside a Senior Systems Engineer

IT Operations Specialist

Director

• Partner closely with the Executive Committee to provide leadership across staff, clients, and projects throughout Southern California
• Grow the Southern California business through proactive, competitive business development and high-level project delivery
• Coordinate with the Conservation Strategies team, restoration engineers, compliance managers, and the Vice President of Operations and Strategic Growth
• Implement WRA’s regional growth plan
• Build an independent book of business across restoration, mitigation, and permitting projects
• Expand the Southern California market through new and existing client relationships
• Focus business development on mitigation planning, restoration design and implementation, biological resource surveys, regulatory permitting, and compliance monitoring
• Work with marketing support staff to establish and execute new client relationship strategies
• Guide business development efforts from other WRA staff in the Southern California market
• Provide senior technical oversight on restoration, mitigation, and permitting projects
• Ensure timely and high-quality delivery of complex, cross-functional projects
• Oversee environmental service deliverables including biological assessments, wetland delineations, and regulatory permitting packages
• Support project managers with senior-level strategy and client relationship development
• Manage technical staff, particularly in the Southern California region
• Lead, mentor, and coach Southern California staff
• Address regional staffing issues proactively and support professional development

Senior Systems Engineer

IT Operations Specialist

Regional Director