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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in managing Azure Virtual Desktop and Microsoft 365 environments, with a strong focus on identity governance, endpoint management, and compliance with CMMC and NIST standards. Proven ability to automate IT processes and provide exceptional customer service in a high-trust role.
Highest-signal resume keywords
Azure Virtual Desktop ManagementMicrosoft 365 AdministrationPowerShell AutomationEndpoint ManagementCMMC/NIST Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Azure Virtual DesktopMicrosoft 365Entra IDPowerShellEndpoint ManagementRoot-Cause AnalysisImage ManagementData GovernanceIdentity Lifecycle AutomationCybersecurity Operations
Soft Skills
Excellent Customer ServiceComplex Problem SolvingCommunication Skills
Tools & Technologies
IntuneNinjaOneWorkspaceOneClaude AISCIM ProvisioningMonitoring ToolsSecurity Tools
Certifications & Qualifications
Microsoft CertificationsCMMCNISTCCPASOC 2ITSMITIL
Industry Keywords
Cloud PlatformsSaaSHybrid WorkforceIdentity GovernanceZero-Trust SecurityData Retention PoliciesPlatform Migrations
Tech Stack
Tools & technologiesAzureCloudCyber SecurityITSM
About the role
Key responsibilities & impact- Serve as primary engineer for WRA’s cloud and SaaS platforms
- Stand up new tools and assist with migrating tools from the MSP
- Engineer Azure Virtual Desktop, Microsoft 365/Entra ID, endpoint management, and automations
- Own Azure Virtual Desktop and virtual servers, including image management, patching, scaling, backups, performance optimization, and software versioning
- Deploy monitoring and alerts for virtual machine performance and usage
- Perform root-cause analysis and propose infrastructure solutions
- Administer Microsoft 365, including Exchange, SharePoint, OneDrive, Teams, and data governance
- Co-manage SaaS and cloud infrastructure backups
- Administer Entra ID and SSO, including conditional access, authentication, dynamic groups, and guest access governance
- Own identity lifecycle automations for onboarding, offboarding, and role changes
- Maintain SCIM provisioning across SaaS applications
- Manage Windows, Mac, and mobile device fleets through endpoint management platforms
- Automate IT processes using PowerShell, Microsoft Graph, and other platforms
- Improve implementation of Claude AI, including Connector configurations, Skills, and Design
- Build and administer cybersecurity operations and security tools
- Participate in incident response, investigations, root-cause analysis, and technical containment
- Strengthen infrastructure toward CMMC and NIST SP 800-171 compliance
- Serve as final escalation point for complex IT support requests
- Participate in a rare on-call rotation for critical outages
- Maintain runbooks, architecture diagrams, and system configuration documentation
- Follow industry-standard change management practices
Requirements
What you’ll need- At least 6 years of direct experience supporting a hybrid or remote workforce of at least 50 employees as an engineer
- Must be located in California, Colorado, Arizona, or Oregon
- Comfortable working fully remote with travel to offices in California
- Demonstrated history of performing duties in a high-trust role
- Strong history managing mission-critical Azure Virtual Desktops and application-specific servers
- Deep hands-on experience with Microsoft 365 and Entra ID, including conditional access, provisioning, identity governance, and general administration
- Experience managing distributed endpoints and mobile devices using Intune, NinjaOne, WorkspaceOne, or comparable tools
- Proven track record using PowerShell to administer Microsoft 365 and Azure
- Zero-trust security mindset
- Excellent customer service skills and ability to translate complex technical issues into plain language
- Able to lift up to 50 lbs, climb indoor ladders, crawl under furniture, and reach behind wall-mounted equipment
- Bonus: experience supporting CAD/GIS applications, Egnyte, Deltek VantagePoint, Elevia, Bluebeam, Adobe Acrobat, Microsoft certifications, CMMC/NIST/CCPA/SOC 2/ITSM/ITIL, platform migrations, IAM automations, data retention policies, or UniFi Network and Protect
Benefits
Comp & perks- Employee-owned company
- Flexible policies and internal practices
- Learning and sustainability programs
- Support for prioritizing family and healthy, balanced lives
- Fully remote work arrangement
- Travel to offices 1–2 times per year on average
