Senior Professional Services Consultant

Wrike

. Lead individual customer engagements and participate in or lead larger global customer rollouts .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $103,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive project management expertise with a focus on customer engagement, onboarding, and change management. Proven ability to collaborate cross-functionally and mentor team members while driving successful outcomes in a SaaS environment.

Highest-signal resume keywords

Project ManagementCustomer EngagementChange ManagementAgile CertificationSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingImplementation GoalsDigital Transformation StrategiesClient Relationship ManagementAccount Planning

Soft Skills

Excellent CommunicationPresentation SkillsOrganizational SkillsTime ManagementMentoring

Tools & Technologies

WrikeSalesforce

Certifications & Qualifications

Agile CertificationPMI CertificationLean Certification

Industry Keywords

MarketingCreativeITProfessional ServicesPMO

About the role

Key responsibilities & impact

Lead individual customer engagements and participate in or lead larger global customer rollouts
Drive end-to-end customer onboarding, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring
Support the sales team with complex scoping requirements and present the value of Wrike and its professional services offerings
Track and maintain accurate client records and key milestones using Wrike, Salesforce, and other systems
Manage successful completion of customer engagements while achieving critical success metrics
Advocate for customers and assist in prioritizing new product features
Collaborate with Product and internal stakeholders to identify short-term solutions and influence Wrike’s product roadmap
Ensure smooth hand-offs before and after engagements with internal cross-functional teams
Mentor junior Wrike team members

Requirements

What you’ll need

8+ years in project management, consulting and customer facing roles
Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
Ability to understand complex customer processes and needs and define clear implementation goals
Extensive understanding of change management principles
Thorough expertise in one industry or critical customer segment such as Marketing/Creative, IT, Professional Services, or PMO
Ability to participate in technical discussions and present complex digital transformation options and strategies
Ability to collaborate cross-functionally with Sales on account plans
Excellent verbal, presentation, and written communication skills
Effective communication with executive stakeholders
Ability to manage difficult audiences and complex client relationships
Knowledge of industry best practices and ability to provide thought leadership
Strong accountability, ownership, organization, and time management skills
Extensive consulting skill set and customer-centric approach
Ability and willingness to travel up to 75% of the time to client sites across the Americas
Relevant Master’s degree (MBA or similar) is a stand-out qualification
Experience working in a SaaS environment is a stand-out qualification
Ability to position Wrike into an existing integrated ecosystem is a stand-out qualification

Benefits

Comp & perks

Medical, dental, and employer-paid vision insurance
Life insurance
Employer-paid short- and long-term disability
401(k) plan with employer match
FSA/HSA benefits
18 weeks of leave for birth mothers
4 weeks of leave for non-birth parents
Wrike Employee Resource Communities (WERC)
Flexible time off (FTO) policy
$500 Working-from-Home stipend
11 paid holidays
2 volunteer days
25% bonus on top of base salary