AI Adoption Lead – East

Writer

. Own deployment, activation, and platform success across a customer portfolio .

Posted 10/14/2026full-timeNew York City • New York • United StatesSenior💰 $158,000 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving platform adoption through tailored activation strategies, champion programs, and custom AI solutions. Skilled in building relationships with stakeholders and delivering impactful training experiences that connect usage to business outcomes.

Highest-signal resume keywords

Activation Success OwnershipCustomer Use Case UnderstandingChampion Program ImplementationVirtual Workshop DeliveryStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Custom AI SolutionsActivation StrategiesTraining DesignDashboard ImplementationProgram ManagementContent CustomizationBusiness Outcome ArticulationUse Case DemonstrationPeer-to-Peer Learning FacilitationFeedback-Driven Refinement

Soft Skills

Natural Advisor MindsetSelf-AwarenessFeedback-Driven GrowthComfort with ExperimentationEffective Communication

Industry Keywords

Customer EngagementAdvocate NetworksPower User CommunitiesTraining WorkshopsCurriculum CustomizationBusiness ObjectivesROI ArticulationDiverse Audience TrainingFast-Paced EnvironmentsNew York City Hub

About the role

Key responsibilities & impact

Own deployment, activation, and platform success across a customer portfolio
Understand customers’ use cases, business objectives, and success metrics
Build and co-develop custom AI solutions and workflows with customers
Design and execute activation strategies that drive platform adoption and measurable business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Facilitate live and virtual training sessions for diverse audiences
Partner with the curriculum team while owning customization and delivery
Create learning experiences that inspire action and drive adoption
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build relationships with customer stakeholders and executive sponsors
Partner closely with a Transformation lead to identify the right WRITER capabilities for each use case

Requirements

What you’ll need

At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases, workflows, and business objectives
Experience implementing activation strategies, including champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences
Ability to partner effectively with curriculum teams while owning customization and delivery
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments and comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Must be able to work in the New York City hub and attend in-person collaborative working sessions in the office 3 days per week
Legally authorized to work in the country in which the job is located

Benefits

Comp & perks

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation
Company stock options
401k
25% domestic and international travel may be required