Senior AI Adoption Lead

Writer

. Own activation and platform success across a customer portfolio .

Posted 10/14/2026full-timeUnited StatesSenior💰 $167,000 - $219,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving platform adoption and activation success through tailored training, champion programs, and innovative customer experiences. Skilled in building advocate networks and power user communities while effectively communicating technical concepts to diverse audiences.

Highest-signal resume keywords

Activation Strategy ImplementationCustom AI Solutions DevelopmentVirtual and Live Workshop DeliveryStakeholder Relationship BuildingProgram Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Use Case AnalysisBusiness Objective AlignmentROI ArticulationContent CustomizationTraining Material RefinementDashboard ImplementationPeer-to-Peer Learning FacilitationChampion Program DevelopmentSolution ScopingTechnical Concept Communication

Soft Skills

Feedback-DrivenSelf-AwareNatural Advisor MindsetComfortable with ExperimentationStrong Interpersonal Skills

Industry Keywords

Customer EngagementPlatform AdoptionTraining EnablementAdvocate NetworksPower User Communities

About the role

Key responsibilities & impact

Own activation and platform success across a customer portfolio
Understand customers’ use cases, business objectives, and success metrics
Build and co-develop custom AI solutions and workflows that drive measurable business impact
Design and execute activation strategies that drive platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Facilitate tailored live and virtual training sessions
Partner with the curriculum team while owning customization and delivery
Create learning experiences that inspire action and drive adoption
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build relationships with customer stakeholders and executive sponsors
Partner closely with a Transformation lead to identify appropriate WRITER capabilities for each use case

Requirements

What you’ll need

At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases, workflows, and business objectives
Experience implementing activation strategies, including champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences
Ability to partner effectively with curriculum teams while owning customization and delivery
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Comfortable with experimentation in fast-paced environments
Self-aware, feedback-driven, and committed to continuous growth
Travel availability: 25% domestic and international travel may be required
Must be able and willing to participate in in-person collaborative working sessions in the office 3 days per week
Must be located within 50 miles of an eligible office hub or willing to relocate
Legally authorized to work in the country in which the job is located

Benefits

Comp & perks

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation
Company stock options
401k