Senior AI Adoption Lead

Writer

. Own activation and platform success across a customer portfolio .

Posted 11/4/2026full-timeUnited StatesSenior💰 $167,000 - $219,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and executing activation strategies that drive platform adoption and business outcomes, while building strong relationships with customer stakeholders. Skilled in delivering tailored training experiences and facilitating workshops that inspire action and deepen engagement.

Highest-signal resume keywords

Activation Strategy ImplementationCustomer Use Case UnderstandingVirtual And Live Workshop DeliveryStakeholder Relationship BuildingProgram Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Custom AI Solutions DevelopmentChampion Program ImplementationDashboard CreationTraining Material CustomizationROI ArticulationContent TailoringUse Case DemonstrationFeedback RefinementPeer-To-Peer Learning FacilitationTraining Session Facilitation

Soft Skills

Natural Advisor MindsetSelf-AwarenessFeedback-DrivenComfortable With ExperimentationAbility To Connect With Diverse Audiences

Industry Keywords

Customer EngagementActivation SuccessBusiness ObjectivesAdvocate NetworksPower User CommunitiesTraining WorkshopsCurriculum CustomizationStakeholder ManagementContinuous GrowthFast-Paced Environments

About the role

Key responsibilities & impact

Own activation and platform success across a customer portfolio
Understand customers’ use cases, business objectives, and success metrics
Build and co-develop custom AI solutions and workflows with customers
Design and execute activation strategies that drive platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Facilitate live and virtual training sessions for diverse audiences
Partner with the curriculum team while owning customization and delivery
Create learning experiences that inspire action and drive adoption
Refine materials using customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build relationships with customer stakeholders and executive sponsors
Partner closely with a Transformation lead to identify WRITER capabilities for each use case

Requirements

What you’ll need

At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases, workflows, and business objectives
Experience implementing activation strategies, including champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences
Ability to partner effectively with curriculum teams while owning customization and delivery
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments and comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Willingness to travel 25% domestically and internationally
Ability to work in person at a hub three days per week

Benefits

Comp & perks

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation
Company stock options
401k