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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and executing activation strategies that drive platform adoption and measurable business outcomes. Skilled in building advocate networks, facilitating tailored training sessions, and collaborating with cross-functional teams to enhance customer engagement.
Highest-signal resume keywords
Activation Strategy ImplementationCustomer Use Case UnderstandingVirtual and Live Workshop DeliveryStakeholder Relationship BuildingProgram Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Custom AI Solutions DesignChampion Program ImplementationUsage Dashboard CreationTraining Material CustomizationROI ArticulationSolution Scoping and DeliveryCustomer Feedback RefinementPeer-to-Peer Learning FacilitationCurriculum Team CollaborationBusiness Objective Alignment
Soft Skills
Natural Advisor MindsetFeedback-DrivenSelf-AwareEffective CommunicationAdaptability in Fast-Paced Environments
Industry Keywords
Customer EngagementPlatform AdoptionBusiness ImpactTraining EnablementAdvocate NetworksPower User CommunitiesCustomer Success MetricsTailored Learning ExperiencesTransformation PartnershipContinuous Growth
About the role
Key responsibilities & impact- Own deployment, activation, and platform success across a customer portfolio
- Understand customers’ use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions and workflows that drive measurable business impact
- Design and execute activation strategies that increase platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Facilitate tailored live and virtual training sessions
- Partner with the curriculum team while owning customization and delivery
- Create learning experiences that inspire action and drive adoption
- Refine materials based on customer feedback and adoption data
- Collaborate cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build relationships with customer stakeholders and executive sponsors
- Partner with a Transformation lead to identify WRITER capabilities for customer use cases
Requirements
What you’ll need- At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases, workflows, and business objectives
- Experience implementing activation strategies, including champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments and comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
- Ability to work in person in the office 3 days per week
- Willingness to travel 25% domestically and internationally
- Legally authorized to work in the country in which the job is located
Benefits
Comp & perks- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation
- Company stock options
- 401k