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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and executing activation strategies that drive platform adoption and measurable business outcomes, while building strong relationships with customer stakeholders. Skilled in delivering customized training and workshops that enhance customer engagement and success.
Highest-signal resume keywords
Activation Strategy ImplementationCustom AI Solutions DevelopmentVirtual and Live Workshop DeliveryStakeholder Relationship BuildingProgram Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Use Case AnalysisWorkflow DesignBusiness Objective AlignmentROI ArticulationTraining Material CustomizationChampion Program DevelopmentDashboard ImplementationPeer-to-Peer Learning FacilitationFeedback-Driven RefinementContent Tailoring
Soft Skills
Natural Advisor MindsetSelf-AwarenessFeedback-Driven GrowthCollaborationAdaptability
Industry Keywords
Customer EngagementPlatform AdoptionAdvocate NetworksPower User CommunitiesTraining Enablement
About the role
Key responsibilities & impact- Own activation and platform success across a customer portfolio
- Understand each customer's use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers
- Translate customer use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Facilitate dynamic live and virtual training sessions
- Partner with the curriculum team while owning customization and delivery
- Create learning experiences that inspire action and drive adoption
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build relationships with customer stakeholders and executive sponsors
- Partner closely with a Transformation lead to identify the right WRITER capabilities for each use case
Requirements
What you’ll need- At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases, workflows, and business objectives
- Experience implementing activation strategies, including champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments and comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
- Able and excited to join in-person, collaborative working sessions in office 3 days per week
- Legally authorized to work in the country in which the job is located
Benefits
Comp & perks- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation
- Company stock options
- 401k
- 25% domestic and international travel may be required