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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing IT communications strategies, managing vendor relationships, and supporting change management initiatives. Proficient in creating targeted messaging for diverse audiences while maintaining a professional tone and attention to detail.
Highest-signal resume keywords
Exceptional Written Communication SkillsExperience With Intranet Content ManagementStrong Prioritization SkillsHigh Proficiency With Microsoft Office SuiteExperience With Enterprise-Level Change Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementVendor ManagementContent DevelopmentData AnalysisAudience MessagingContract Lifecycle ManagementTechnical CommunicationOrganizational Change SupportDocumentation ProceduresPolished Content Production
Soft Skills
CollaborationAttention To DetailOrganizational AgilityDiscretionAdaptability
Tools & Technologies
Microsoft SharePointMicrosoft TeamsAI Communication ToolsSmartsheetDigital Communications Platforms
Industry Keywords
Professional ServicesTechnology EnvironmentStakeholder CommunicationIT CommunicationsLaw Firm Experience
About the role
Key responsibilities & impact- Develop and execute internal IT communications plans for technology projects, software rollouts, and system upgrades
- Draft, edit, and distribute IT announcements, service advisories, maintenance and outage notifications, and executive briefings
- Manage IT communication channels including intranet pages, email distributions, and collaboration platforms
- Partner with IT stakeholders to create audience-appropriate messaging
- Align communications with change management strategies and timelines
- Assess stakeholder communications needs and develop targeted messaging to drive awareness, adoption, and engagement
- Support change impact assessments, stakeholder analyses, and readiness reviews
- Coordinate with department heads, practice group leaders, and other stakeholders
- Monitor feedback, adoption metrics, and sentiment and adjust messaging strategies
- Maintain consistent IT communications voice, tone, and brand identity
- Manage an IT communications calendar
- Use data, feedback, and AI communication tools to improve communications effectiveness
- Maintain vendor inventory and documentation
- Facilitate monthly vendor business reviews
- Track contract renewals, notice periods, expirations, license counts, entitlements, usage, and renewal timelines
- Coordinate vendor onboarding and offboarding
- Maintain centralized repository of contracts, SOWs, amendments, and related documentation
- Serve as day-to-day point of contact for vendor management questions and requests
- Coordinate with IT teams on product roadmaps, release notes, and change notifications
- Document vendor management procedures, templates, and checklists
Requirements
What you’ll need- Exceptional written communication skills and ability to produce polished, professional content under deadline pressure
- Strong prioritization skills and ability to manage multiple communications workstreams simultaneously
- Experience with intranet content management and digital communications platforms
- Ability to collaborate effectively with cross-functional teams, including IT leadership, attorneys, and firm administration
- Analytical mindset and ability to recommend data-driven improvements
- Organizational agility and ability to adapt messaging to evolving technology landscapes or business priorities
- Discretion and professionalism in handling confidential or sensitive information
- Exceptional attention to detail
- Demonstrated experience supporting organizational change management initiatives
- High proficiency with Microsoft Office Suite, especially Word, PowerPoint, and Outlook
- Working knowledge of Microsoft SharePoint and Teams
- Experience with enterprise-level change management
- Ability to translate complex technical concepts into clear language for non-technical audiences
- Familiarity with contract lifecycle basics, including renewals, SOWs, SLAs, and amendments
- Bachelor’s degree in English, information technology, business administration, or related field, or equivalent practical experience
- 5+ years of professional communications experience in a technology or professional services environment
- Experience with AI productivity tools preferred
- Advanced Smartsheet experience preferred
- Law firm experience preferred
Benefits
Comp & perks- Highly competitive salary and benefits package
- Overtime may be included
- Discretionary year-end merit bonus based on performance