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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong process design and automation skills, with proficiency in developing structured marketing materials and effective communication strategies. Capable of engaging with clients and managing relationships while supporting the execution of innovative insurance solutions.
Highest-signal resume keywords
Process DesignAutomation SkillsCustomer EngagementMicrosoft Office Suite ProficiencyInsurance Licensing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AutomationWorkflow MappingUser Experience DesignMarketing Material DevelopmentData AnalysisQuoting and UnderwritingClient Relationship ManagementSales Cycle EngagementAI Tool ImplementationStructured Communication
Soft Skills
Excellent CommunicationInterpersonal SkillsCollaborationTime ManagementOrganizational Skills
Tools & Technologies
Microsoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
State Insurance Licensing
Industry Keywords
Insurance Value ChainAffinity ProgramsMarket TrendsClient SolutionsEmerging Technologies
About the role
Key responsibilities & impact- Design structured and scalable operating processes across the insurance value chain
- Support the design, execution, launch, and expansion of Affinity programs
- Design embedded insurance software requirements and customer purchase flows, including workflow mapping and user experience considerations
- Support process automation initiatives, including sourcing, evaluating, and implementing AI-based tools for quoting, underwriting intake, servicing, and reporting
- Deliver customer-facing service and communication by phone and email for application navigation, coverage clarification, and general servicing
- Develop structured marketing and business development materials communicating complex insurance solutions
- Support account teams in acquiring new clients by identifying prospects and maintaining engagement throughout the sales cycle
- Collaborate with Affinity and WTW client delivery teams to build scalable servicing capabilities
- Develop relationships with WTW Broking, Sales, and Operational leadership and build an external industry network
- Monitor emerging market trends, AI developments, and industry innovations to enhance client solutions
Requirements
What you’ll need- Currently authorized to work in the United States and will not require sponsorship now or in the future
- Bachelor’s degree with a minimum 3.0 GPA
- Graduation date between May 2026 and May 2027
- Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
- Strong automation and process design skills
- Excellent written and verbal communication skills
- Comfortable engaging with customers and clients by phone and email
- Ability to organize information and develop structured marketing materials
- Exceptional interpersonal and collaboration skills
- Effective time management and organizational skills
- Strategic thinking and ability to manage a broad portfolio of prospect/client relationships
- Must pass required state insurance licensing exams
- Preferred majors: Computer Science, Risk Management, Business, Finance, Economics, Accounting, Liberal Arts, Mathematics
Benefits
Comp & perks- Overtime eligibility
- Medical insurance including prescription coverage
- Dental insurance
- Vision insurance
- Health Savings Account
- Commuter Account
- Health Care and Dependent Care Flexible Spending Accounts
- Group Accident insurance
- Group Critical Illness insurance
- Life Insurance
- AD&D
- Group Legal
- Identity Theft Protection
- Wellbeing Program
- Work/Life Resources including Employee Assistance Program
- Paid Holidays
- Annual Paid Time Off, including paid state/local paid leave where required
- Short-Term Disability
- Long-Term Disability
- Bereavement, FMLA, ADA, Jury Duty, Military Leave, Parental and Adoption Leave
- Contributory Pension Plan
- Savings Plan (401k)
- Professional development and structured onboarding through the 17-month Graduate Development Program
- Opportunities to network with senior leaders and graduate colleagues