Associate Client Advocate – Construction, Account Manager

WTW

. Support multi-tier serviced accounts under an Account Executive/Senior Account Manager and supervise an Account Coordinator/Senior Account Coordinator .

Posted 11/5/2026full-timeRemote • United StatesMid-Level💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Property and Casualty account management, client relationship management, and competitive insurance program development. Proficient in managing client communications, onboarding processes, and utilizing agency management systems effectively.

Highest-signal resume keywords

Property And Casualty Account ManagementClient Relationship ManagementInsurance Program DevelopmentMicrosoft Office Advanced SkillsProperty And Casualty Insurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Brokerage ExperienceMarket Rate PreparationContract ReviewPolicy Renewal ProcessingDatabase ManagementProject PlanningInsurance Application EvaluationClient Communication PreparationCompetitive AnalysisProposal Preparation

Soft Skills

Excellent Written CommunicationPublic SpeakingCustomer Service SkillsProblem SolvingTime ManagementAdaptabilityMultitaskingTeam CollaborationTraining And DelegationProfessionalism

Tools & Technologies

Agency Management SystemsTechnology SystemsSoftware Applications

Certifications & Qualifications

Property And Casualty Insurance License

Industry Keywords

Commercial InsuranceClient OnboardingInsurance ProgramsMarket AnalysisAccount Supervision

About the role

Key responsibilities & impact

Support multi-tier serviced accounts under an Account Executive/Senior Account Manager and supervise an Account Coordinator/Senior Account Coordinator
Independently manage client relationships and accounts up to $1MM in volume revenue
Serve as the first and primary client point of contact for day-to-day service, questions, and requests
Develop, analyze, and implement competitive insurance programs and provide alternatives for client consideration
Prepare market and quote rates for renewals and new business
Manage onboarding of new clients
Manage the marketing process for prospect companies
Prepare, review, and finalize client communications for delivery
Communicate and collaborate with producers, clients, and underwriters to obtain information, quote rates, prepare proposals, and service existing accounts
Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements
Review, evaluate, rate, and market Commercial Insurance applications and documents for accuracy
Compile and organize client information for new, renewal, cancellation, and endorsement processing
Perform thorough contract reviews for clients
Manage database files and input information
Accurately manage and maintain documents in agency management systems
Provide training to Account Coordinators
May manage Account Coordinators and Account Assistants
May manage and/or train the next level down
Perform other duties and special projects as assigned

Requirements

What you’ll need

Minimum of 3 - 5 years of brokerage experience is required
Property and Casualty account management experience is required
Excellent written communication, public speaking, and presentation preparation skills
Excellent telephone etiquette and customer service skills, professionalism, and tact
Advanced knowledge of Microsoft Office and its more complex features
Ability to be resourceful, take initiative, solve problems, and offer solutions
Ability to work well with others in a fast-paced environment and respond to co-workers and colleagues
Ability to train, delegate, provide oversight, and give feedback
Adaptability and flexibility to address issues and client needs
Excellent time management skills
Ability to learn, adopt, and train use of technology systems and software applications
Excellent multitasking skills and flexibility to manage changing priorities and deadlines
Ability to review internal/external deliverables for accuracy
Intermediate project planning and management
Ability to forge relationships and build trust
Required Property and Casualty Insurance license
Employment-based non-immigrant visa sponsorship and/or assistance is not offered

Benefits

Comp & perks

Annual short-term incentive bonus
Medical insurance including prescription coverage
Dental insurance
Vision insurance
Health Savings Account
Commuter Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Group Accident insurance
Group Critical Illness insurance
Life Insurance
AD&D insurance
Group Legal
Identity Theft Protection
Wellbeing Program
Work/Life Resources including Employee Assistance Program
Paid Holidays
Annual Paid Time Off, including state/local paid leave where required
Short-Term Disability
Long-Term Disability
Bereavement leave
FMLA leave
ADA leave
Jury Duty leave
Military Leave
Parental and Adoption Leave
Qualified contributory pension plan, if eligible
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans for eligible senior-level colleagues