Manager, Communication & Engagement Solutions

WTW

. Design, present and implement custom communication and change management strategies and programs for HR, talent, rewards, organization transformation, workforce transformation, wellbeing and culture engagements .

Posted 11/12/2026full-timeUnited StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing communication and change management strategies, utilizing digital and AI-enabled tools to enhance client engagement and deliver impactful insights. Proven ability to analyze data, facilitate team collaboration, and produce high-quality communication materials across various media.

Highest-signal resume keywords

Communication Strategy DevelopmentChange Management ExpertiseAI-Enabled Productivity ToolsClient-Focused SolutionsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CommunicationChange ManagementData AnalysisAP Style WritingDigital CommunicationContent CreationProject PlanningAgile PrinciplesDesign ThinkingEmployee Insights

Soft Skills

Attention to DetailFacilitationCreativityCoachingMentoring

Tools & Technologies

Digital MediaSocial MediaAI ToolsCross-Media TechnologyProductivity Tools

Industry Keywords

HR ConsultingEmployee EngagementWorkforce TransformationOrganizational TransformationBusiness Development

About the role

Key responsibilities & impact

Design, present and implement custom communication and change management strategies and programs for HR, talent, rewards, organization transformation, workforce transformation, wellbeing and culture engagements
Develop insights from employee data, change management risks and impacts
Identify meaningful themes and implications and communicate findings and recommendations clearly
Support client projects across the HR lifecycle
Build communication strategies and support client facilitation opportunities
Implement materials and tools to meet client objectives
Translate complex concepts, data and employee insights into compelling communications across print and digital media
Use modern digital and AI-enabled solutions to accelerate drafting, synthesize data and findings, organize and refine content, and improve delivery efficiency
Apply judgment, review and quality control to AI-assisted outputs
Organize and manage project elements and support client expectations
Raise appropriate challenges to senior consultants and share accountability for successful delivery
Plan, organize and deliver client engagements on time, on budget and within scope
Track contractual commitments and support financial management
Contribute to business development through proposals, statements of work, project plans and budgets
Partner with analyst and associate-level team members to review work and provide guidance
Contribute to team learning and development through on-the-job feedback
Contribute to intellectual capital, new tools and approaches

Requirements

What you’ll need

5-7 years communication or marketing experience
Consulting experience preferred; experience with traditional HR consulting firms or benefit brokerage firms is a plus
Knowledge of current communication, change management, employee insights, marketing and technology trends
Knowledge of digital, social media and AI-enabled productivity tools
Proven ability to apply knowledge to client-focused solutions
Experience drafting impactful communication materials using AP Style
Keen attention to detail and editorial excellence
Experience working with graphic designers to craft written and digital communications
Polished facilitation, written, web and oral communication skills
Creativity and technical expertise
Experience facilitating, coaching and mentoring teams to drive consensus, brainstorm and/or gather project data
Ability to analyze qualitative and quantitative information, identify patterns and themes, and draw logical conclusions
Comfort using cross-media technology and AI-enabled tools for drafting, synthesis, ideation and delivery efficiency
Ability to evaluate and refine AI-assisted outputs with appropriate review
Understanding of agile principles and design thinking
Availability to travel as needed
Bachelor’s degree in liberal arts, communications, journalism, business, or a related field
Employment-based non-immigrant visa sponsorship and/or assistance is not offered

Benefits

Comp & perks

Annual short-term incentive bonus eligibility
Mental health/emotional wellbeing support, including Employee Assistance Program
Medical insurance including prescription drug coverage and fertility benefits
Dental insurance
Vision insurance
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
Company-paid life insurance
Supplemental life insurance
AD&D coverage
Group accident coverage
Group critical illness coverage
Group legal coverage
Identity theft protection
Wellbeing program
Adoption assistance
Surrogacy assistance
Auto/home insurance
Pet insurance
Other work/life resources
Paid holidays
Annual paid time off
Company-paid short-term and long-term disability
Bereavement, FMLA, ADA, jury duty, military, parental and adoption leave
Paid Time Off for Washington roles
Qualified contributory pension plan, if eligible
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans for eligible senior-level colleagues
Hybrid working with remote, in-person and in-office interactions
Flexible working and location-based arrangements