Customer Success Manager

Wunderkind

. Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention .

Posted 9/30/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client services and account management, with a focus on building relationships and delivering tailored campaign strategies. Proficient in project management and communication, ensuring clients maximize their investments and achieve business success.

Highest-signal resume keywords

Client Services ExperienceAccount ManagementDigital MarketingProject ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail-OrientedProactive AttitudeEntrepreneurial SpiritEmotional Intelligence

Industry Keywords

Campaign ExecutionCustomer AdvocacyOnboardingStrategy DevelopmentRetention

About the role

Key responsibilities & impact

Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
Develop trusted advisor relationships with customer key stakeholders and executive sponsors to understand business strategy and success measurements
Generate new campaign ideas tailored to clients' unique needs
Serve as customer advocate internally while collaborating with product management, sales, engineering, and design
Ensure customers derive maximum value from their Wunderkind investments and leverage the full suite of services

Requirements

What you’ll need

2+ years of experience in client services, account management and/or digital marketing
Demonstrated success in fast-paced and demanding environments
Excellent communication skills and EQ
Experience building relationships, overcoming pushback, and managing high-touch client interactions
Detail-oriented with the ability to project manage, set priorities, and stay organised while managing multiple client relationships
Strong technical skills or the ability to quickly learn technical concepts
Proactive and energetic attitude
Entrepreneurial spirit with a healthy dose of humility

Benefits

Comp & perks

Incredible growth and development opportunities for top performing employees, including a leadership track or building out unique specialities
Unwavering commitment to culture, community, office events, and DEI initiatives
Fully stocked snacks and beverages
In-office weekly catered lunch
Exceptional management training programs
Internal opportunities for 1:1 coaching
Company support and flexibility through all professional and personal development
Unlimited PTO
14 National Holiday closures
Summer Fridays
Maternity leave offerings
Paternity leave offerings
Equal opportunity and safe workplace