Wunderkind

Customer Success Manager

• Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
• Develop trusted advisor relationships with customer key stakeholders and executive sponsors to understand business strategy and success measurements
• Generate new campaign ideas tailored to clients' unique needs
• Serve as customer advocate internally while collaborating with product management, sales, engineering, and design
• Ensure customers derive maximum value from their Wunderkind investments and leverage the full suite of services

Product Marketing

• Convert complex product briefs and technical documentation into enablement programs and assets for Sales and Customer Success
• Serve as the strategic connective tissue between Product, Solution Consulting, Strategy Consulting, and Product Marketing
• Design learning paths, certification programs, and interactive workshops
• Leverage AI tooling, LLMs, agentic solutions, and automation to create content and training materials
• Work with Solution Consultants to turn advanced technical features into clear, value-oriented customer use cases
• Map the product roadmap and past launches
• Establish an intake process with Product and Solution Consulting teams
• Deploy an AI-assisted enablement sprint to Sales and Customer Success within 60 days

Customer Success Manager

Director, GTM Enablement