Senior Customer Success Manager

Wunderkind

. Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention .

Posted 10/23/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic campaign execution, and mentoring within the marketing technology sector. Proven ability to engage with Fortune 500 companies and drive customer success through effective communication and project management.

Highest-signal resume keywords

Client Relationship ManagementDigital MarketingProject ManagementCommunication SkillsMentoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCampaign ExecutionStrategy DevelopmentTechnical SkillsCustomer Success

Soft Skills

Detail-OrientedOrganizational SkillsProactive AttitudeEntrepreneurial SpiritEmotional Intelligence

Industry Keywords

Fortune 500Marketing TechnologyCross-Functional CollaborationCustomer AdvocacyHigh-Touch Client Interactions

About the role

Key responsibilities & impact

Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention
Develop trusted advisor relationships with customer key stakeholders and executive sponsors
Understand customers' business strategies and measurements for success
Generate new campaign ideas tailored to clients' unique needs
Serve as customer advocate internally
Collaborate with product management, sales, engineering, design, and other cross-functional teams
Ensure customers derive maximum value from their investments in Wunderkind and leverage its full suite of services
Mentor a client strategist executing the marketing vision
Potentially progress into a full management role or manage elite clients

Requirements

What you’ll need

5+ years experience in client service, account management, and/or digital marketing
Experience working with Fortune 500 companies
Demonstrated success in fast-paced and demanding environments
Detail-oriented with the ability to project manage, set priorities, and stay organized while managing multiple client relationships
Strong technical skills or ability to quickly learn technical concepts
Excellent communication skills and EQ
Ability to build relationships, overcome pushback, and engage in high-touch client interactions
Proactive and energetic attitude
Entrepreneurial spirit and passion for the marketing technology space
Desire to mentor and develop junior Customer Success team members

Benefits

Comp & perks

Equal opportunity workplace and commitment to equal employment opportunity
Exceptional company culture recognized by Glassdoor and Crain's
Opportunity to join a fast-paced startup environment
Opportunity to directly impact digital marketing strategies for top global brands
Opportunity to mentor and develop junior Customer Success team members
Opportunity to progress into a full management role