Client Success Specialist

Wursta

. Deliver technically skilled customer service and support for Google Workspace and GCP to Wursta customers across LATAM, including Ecuador and El Salvador .

Posted 9/29/2026full-timeBrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering customer service and support for Google Workspace and GCP, ensuring customer satisfaction and successful product adoption. Proficient in analyzing data and KPIs to enhance service levels and operational efficiency.

Highest-signal resume keywords

Google Workspace ProficiencyGCP Support ExperienceData Analysis SkillsFluent English ProficiencySales or Account Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical SupportData AnalysisKPI EvaluationProject CoordinationSaaS KnowledgeGemini Tools ProficiencyEscalated Issue ResolutionProcedure DevelopmentService Improvement

Soft Skills

Excellent Communication SkillsAbility to Handle Competing PrioritiesCollaboration SkillsCustomer Relationship ManagementAdaptability

Industry Keywords

LATAM MarketCustomer HappinessOperational FeedbackContinuous Service ImprovementTechnical Expertise

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Deliver technically skilled customer service and support for Google Workspace and GCP to Wursta customers across LATAM, including Ecuador and El Salvador
Ensure speed, quality, and customer happiness while delivering a world-class support experience
Analyze statistics, data, and KPIs to evaluate customer service levels and define benchmarks
Ensure successful adoption of products and services
Maintain direct contact with customers through telephone, email, and video calls
Conduct surveys and develop procedures and standards
Investigate and resolve escalated technical issues
Coordinate with Support Leaders and teams on capacity, service priorities, and customer needs globally
Collaborate with customer leadership to provide operational feedback
Participate in team alignment meetings and contribute to continuous service improvements
Update job knowledge and technical expertise through ongoing learning
Coordinate with project teams, client stakeholders, and third-party providers for efficient project fulfillment
Create, maintain, and distribute progress reports supporting successful project execution

Requirements

What you’ll need

3+ years of experience in Sales or Account Management (SaaS or Tech)
Proficiency in Google Workspace products
Proficiency in Gemini Tools
Knowledge of competitors
Submit timecards and expenses at the end of each week
Excellent verbal and written communication skills
Ability to handle multiple competing priorities in a fast-paced environment
Own and develop at least one new offering per year
Fluent English proficiency at a business level
Ability to coordinate with project teams, client stakeholders, and third-party providers

Benefits

Comp & perks

Autonomy, training, and resources to solve client problems
Ongoing learning and professional development opportunities
Collaborative work environment
Equal employment opportunities
Global-scale cross-functional collaboration