Wursta

DevOps Engineer

• Provide subject matter expertise for Google Workspace and adjacent technologies, including Google Chrome, Gemini, and AppSheet
• Lead all technical aspects of post-sales activities transitioning organizations from legacy messaging and collaboration solutions to Google solutions
• Oversee assigned delivery projects
• Lead data migrations to Google Workspace from multiple source platforms
• Deliver professional services related to Google Workspace and Google Cloud
• Participate in project and team meetings as required
• Assist in sales engineering activities as needed

Digital Workplace Deployment Engineer

Security Operations

• Lead operational triage, analysis, and prioritization of complex security events across multi-tenant client environments
• Serve as Incident Commander during critical security events, following NIST SP 800-61r2 for containment, eradication, and recovery
• Lead threat hunting and detection engineering using MITRE ATT&CK, Sigma, and YARA
• Ensure incident notifications and responses meet contractual SLAs and regulatory reporting timelines
• Develop production-grade Python, Node.js, or Go code to extend the MSSP application backend
• Build third-party integrations for EDR, DNS security, threat intelligence, spam/phishing, identity management, firewall, and IDS telemetry
• Design and build SOAR orchestration playbooks for dynamic triage, identity enrichment, and automated tenant isolation
• Implement LLM-driven alert summarization and enrichment pipelines using Gemini, BigQuery SIEM data, REST webhooks, RAG pipelines, and MCP servers
• Optimize detection pipelines with machine learning and AI filters to reduce false positives
• Align security monitoring with NIST CSF 2.0, ISO/IEC 27001:2022, and NIST SP 800-53r5
• Ensure incident response and telemetry collection adhere to GDPR, Brazil LGPD, and US state privacy laws

Lead Security Operations Analyst

Customer Success Manager

• Deliver technically skilled customer service and support for Google Workspace and GCP to Wursta customers across LATAM, including Ecuador and El Salvador
• Ensure speed, quality, and customer happiness while delivering a world-class support experience
• Analyze statistics, data, and KPIs to evaluate customer service levels and define benchmarks
• Ensure successful adoption of products and services
• Maintain direct contact with customers through telephone, email, and video calls
• Conduct surveys and develop procedures and standards
• Investigate and resolve escalated technical issues
• Coordinate with Support Leaders and teams on capacity, service priorities, and customer needs globally
• Collaborate with customer leadership to provide operational feedback
• Participate in team alignment meetings and contribute to continuous service improvements
• Update job knowledge and technical expertise through ongoing learning
• Coordinate with project teams, client stakeholders, and third-party providers for efficient project fulfillment
• Create, maintain, and distribute progress reports supporting successful project execution

Digital Workplace Deployment Engineer

Lead Security Operations Analyst

Client Success Specialist