Assistant Director – Advising & Student Success Center

WVU Online

. Provide direct academic advising to Eberly College of Arts and Sciences undergraduate students, including students in select Eberly majors .

Posted 9/29/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in academic advising, student success strategies, and data analysis to enhance student satisfaction and operational efficiency. Proven ability to lead and develop advising teams while maintaining strong relationships with academic departments and stakeholders.

Highest-signal resume keywords

Master's DegreeAcademic Advising ExperienceData Analysis SkillsSupervisory ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic AdvisingData Gathering TechniquesFinancial Aid ComplianceCurriculum KnowledgeProject Management

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationRelationship BuildingEthical PracticeCultural Competence

Tools & Technologies

BannerNavigateDegreeWorksARGOS

Industry Keywords

Student SuccessAdvising Center OperationsAssessment of AdvisingAcademic Suspension ProcessEberly College of Arts and Sciences

About the role

Key responsibilities & impact

Provide direct academic advising to Eberly College of Arts and Sciences undergraduate students, including students in select Eberly majors
Oversee day-to-day operations of an advising center serving approximately 4,100 students across 32 programs and approximately 25 professional advisors
Lead advisor training, professional development, and assessment efforts
Serve as the primary point of escalation for complex student, curricular, and departmental issues
Supervise Advising Team Leads and plan, direct, and supervise their work
Maintain relationships with academic departments, chairs, undergraduate directors, and student support offices
Represent the center on university-level committees related to advising
Lead and develop assessment of academic advising, efficacy, and student satisfaction
Analyze and communicate student satisfaction survey results
Organize and structure the academic suspension process
Teach First Year Seminar as needed
Lead the Eberly Advisory Board for Academic Advising
Oversee transient coursework requests and approvals in accordance with catalog policies
Operate the Eberly Advising Center Navigate Kiosk to track and triage student traffic
Mine and analyze data reports to support the Director
Participate in college recruitment events and New Student Orientation academic sessions
Develop communication strategies for the advising center and communicate curricular updates
Enforce standard operating procedures and train incoming advisors
Lead the Eberly Advising Center’s central chat to support advisors
Hold regular staff meetings and support professional organization engagement
Partner with Career Development to identify experiential learning and professional development opportunities
Collaborate with the Director and Assistant Dean to ensure advising teams have needed information and resources
Perform other duties assigned by the Assistant Dean or Director

Requirements

What you’ll need

Master’s degree
Minimum of five (5) years of experience involving academic advising and student success in higher education
Knowledge of financial aid compliance, athletics, academic forgiveness policies, etc.
Ability to manage various objectives, projects, and groups
Excellent oral and written communication skills
Ability to communicate effectively in controversial or adversarial situations
Ability to prioritize responsibilities and initiate work accordingly
Ability to supervise a staff of 4 to 6 advisors
Ability to learn complex and varied curriculum
Ability to work with diverse populations in a multi-cultural environment
Ability to comprehend and apply West Virginia University rules and policies for undergraduate students
Ability to learn to work with Banner, Navigate, DegreeWorks, ARGOS, and other data reporting systems
High level of ethics and integrity
Ability to generate productive relationships with internal and external partners
Knowledge of data gathering and analysis tools, techniques and processes
Ethical practice and evidence-based approaches
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Cover Letter

Benefits

Comp & perks

37.5-hour work week
13 paid holidays
24 annual leave (vacation) days per year or more based on years of service
18 sick days per year
Health insurance and other benefits
401(a) retirement savings with 6% employee contribution match
Eligibility to continue health insurance and other retiree perks
Wellness programs
Work-life balance
Benefits eligible