Assistant Director of Operations and Business Systems

WVU Online

. Lead planning and execution of complex department-wide projects, programs, events, campaigns, system implementations, and strategic initiatives .

Posted 11/5/2026full-timeMorgantown • West Virginia • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex, cross-functional projects and implementing cloud-based business systems, with a strong focus on Airtable solutions and workflow automation. Capable of translating organizational requirements into effective systems and processes while providing strategic oversight and support for marketing and communications initiatives.

Highest-signal resume keywords

Project ManagementAirtable AdministrationCloud-Based Systems ImplementationStakeholder ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningWorkflow AutomationData StructuresSystem ConfigurationTechnical SupportProcess DocumentationTraining DevelopmentIntegration TroubleshootingReporting ToolsBudget Processes

Soft Skills

Interpersonal SkillsCommunication SkillsLeadership SkillsOrganizational SkillsMentoring Skills

Tools & Technologies

AirtableZapierHubSpotMicrosoft 365SlackAdobe Acrobat SignTypeformWixChatGPT/OpenAICloud-Based Platforms

Industry Keywords

Project ManagementBusiness Systems AdministrationMarketing OperationsEconomic DevelopmentCommunity Development

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead planning and execution of complex department-wide projects, programs, events, campaigns, system implementations, and strategic initiatives
Translate leadership priorities into project plans, workflows, timelines, responsibilities, deliverables, and success measures
Coordinate work involving leadership, program teams, marketing and communications staff, university partners, consultants, vendors, and external stakeholders
Monitor project status, identify risks and barriers, facilitate decisions, and resolve operational issues
Develop and improve departmental procedures, workflows, tools, and reporting practices
Serve as primary technical, functional, and administrative owner for cloud-based platforms including Airtable, Typeform, Zapier, Wix, HubSpot, ChatGPT/OpenAI, Canva, Microsoft 365 shared inboxes, Slack, and Adobe Acrobat Sign
Design, configure, administer, maintain, and improve departmental systems and applications
Develop and maintain Airtable bases, relational data structures, linked records, interfaces, forms, formulas, automations, permissions, dashboards, and reporting tools
Design, maintain, and troubleshoot automated workflows and data exchanges among departmental platforms
Lead system implementations and major enhancements through discovery, design, testing, deployment, training, and ongoing support
Maintain data quality, system documentation, process maps, administrator guides, and continuity procedures
Coordinate with vendors, consultants, WVU technology personnel, and stakeholders regarding licensing, security, procurement, access, and technical issues
Supervise and support marketing and communications staff, including priorities, feedback, coaching, workload, and professional development
Provide strategic and operational oversight for marketing and communications workflows, systems, timelines, and project delivery
Maintain brand, voice, positioning, storytelling, content planning, campaign management, approvals, digital assets, and performance reporting systems
Develop and deliver system onboarding, demonstrations, training, documentation, and individualized technical support
Support employee onboarding and ensure appropriate systems access, information, training, and resources
Develop and maintain systems supporting budget processes and grant-funded initiatives
Work with grants, finance, program, and leadership personnel to translate administrative and reporting needs into effective systems and processes
Develop and maintain relationships with university departments, vendors, consultants, community partners, and external stakeholders
Represent Smith OEDC in meetings, partner discussions, events, and other forums
Communicate complex operational and technical information to audiences with varying levels of expertise
Support change-management efforts associated with new systems, processes, programs, and departmental initiatives

Requirements

What you’ll need

Bachelor's degree in business, communications, marketing, information systems, project management, public administration, economic or community development, or a related field
Minimum of three (3) years of progressively responsible experience in operations, project management, business systems administration, marketing operations, program implementation, economic development, or a related area
Any equivalent combination of related education and/or experience will be considered
Demonstrated ability to lead complex, cross-functional projects involving multiple programs, teams, stakeholders, vendors, and partners
Demonstrated experience administering and improving cloud-based business systems, including CRM, workflow automation, website, collaboration, communications, and productivity platforms
Demonstrated experience building and administering Airtable solutions, including relational data structures, linked records, forms, interfaces, formulas, automations, permissions, dashboards, and reporting tools
Ability to gather organizational requirements and translate them into scalable workflows, system configurations, implementation plans, and technical solutions
Experience administering and troubleshooting integrations and automated workflows across multiple platforms
Strong organizational and project management skills, with the ability to manage multiple department-wide initiatives, systems, priorities, and deadlines simultaneously
Demonstrated ability to identify operational challenges, evaluate processes, and develop solutions that improve efficiency, consistency, and organizational effectiveness
Experience developing process documentation, standard operating procedures, training resources, and system documentation
Demonstrated ability to train and support users with varying levels of technical expertise
Experience supervising, mentoring, and developing employees and providing strategic oversight for functional areas
Ability to communicate complex technical and operational concepts clearly to nontechnical audiences
Strong interpersonal and stakeholder-management skills
Valid driver's license

Benefits

Comp & perks

37.5-hour work week
13 paid holidays
24 annual leave (vacation) days per year
18 sick days per year
Health insurance and other benefits
401(a) retirement savings with 6% employee contribution match
Eligibility to continue health insurance and other retiree perks
Wellness programs