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Employee Relations Case Manager – Talent and Culture
WVU Online. Provide case-management support for Employee Relations investigations involving workplace investigations, Title IX, BOG Rule 1.6, the Code of Conduct, and related processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, particularly in Employee Relations and Title IX processes, while maintaining confidentiality and compliance with university policies. Proficient in administrative support, documentation management, and effective communication in sensitive situations.
Highest-signal resume keywords
Case Management SupportTitle IX CoordinationProgram Management ExperienceConfidential Information HandlingExcellent Written And Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investigation Case File ManagementDocumentation ReviewData Compilation And ReportingTimeline TrackingPerformance Management Support
Soft Skills
Judgment In Sensitive SituationsAttention To DetailMultitasking And PrioritizationSensitivity In High-Risk Situations
Tools & Technologies
Case Management TemplatesTracking ToolsDocumentation Management Systems
Industry Keywords
Employee RelationsWorkplace InvestigationsCode Of ConductFOIA RequestsHuman Resources
About the role
Key responsibilities & impact- Provide case-management support for Employee Relations investigations involving workplace investigations, Title IX, BOG Rule 1.6, the Code of Conduct, and related processes
- Maintain accurate, complete, confidential, and audit-ready investigation case files, databases, and records
- Generate correspondence, manage documentation, track deadlines, and support timely case closure
- Review interview transcripts and case documentation for completeness, formatting, and recordkeeping requirements
- Prepare investigation notices, correspondence, case summaries, timelines, evidence and interview materials, reports, and related documentation
- Track investigation timelines, procedural requirements, action items, and case status; provide leadership updates
- Support informal-resolution and employee-concern processes through documentation, scheduling, communications, and follow-up
- Retrieve and organize records for FOIA/public-records requests, General Counsel, leadership, audits, and authorized inquiries
- Maintain case-management templates, procedures, checklists, and tracking tools; compile data and assist with reports, metrics, trends, and process improvements
- Manage Employee Relations intake channels, respond to general inquiries, and route concerns appropriately
- Provide general procedural information regarding investigations, Employee Relations discipline procedures, Title IX, and related processes
- Connect employees, students, supervisors, and stakeholders with campus and community resources
- Coordinate Title IX advisor assignments, meetings, hearings, notices, materials, technology, accessibility needs, communications, and logistics
- Maintain confidential Title IX case, hearing, and advisor-assignment records and monitor deadlines
- Support performance management, corrective actions, probationary reviews, non-renewals, limited-term appointments, FSAP referrals, terminations, and related processes
- Coordinate employment actions with Shared Services, Benefits, Payroll, and authorized stakeholders
- Liaise with third-party contracting or staffing agencies regarding employment-practice questions and documentation
- Compile and organize Employee Relations discipline, performance, workplace-conflict, and related process data
- Assist with training materials, templates, process guides, special projects, and backup intake/HR representative duties
Requirements
What you’ll need- Bachelor’s degree in communications, business, or a related field, or equivalent professional experience
- A minimum of two (2) years of experience in program management
- Any equivalent combination of related education and/or experience will be considered
- Ability to exercise appropriate judgment in sensitive, unique, and unpredictable situations
- Sensitivity and ability to discern appropriate action in high-risk, personal, and emotionally charged situations
- Ability to work in a fast-paced and confidential environment
- Ability to provide high-level administrative support, multitask, and prioritize
- Excellent written and verbal communication skills
- Ability to organize workload with close attention to detail, manage multiple tasks and timelines, and make appropriate decisions following university policies and procedures
- Ability to maintain confidential information when dealing with sensitive, complex Human Resources issues
- All qualifications must be met by the time of employment
Benefits
Comp & perks- 37.5-hour work week
- 13 paid holidays
- 24 annual leave (vacation) days per year
- 18 sick days per year
- Health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- Eligibility to continue health insurance and other retiree perks
- Wellness programs
- Hybrid work arrangement with onsite and work-from-home opportunity