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Human Resources Representative – Talent and Culture
WVU Online. Serve as a subject matter expert in leave administration processing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leave administration processing, including FMLA designations and catastrophic leave management, while providing exceptional customer service and effective communication to employees. Proficient in using case management tools and Microsoft Office applications to analyze and resolve leave-related issues.
Highest-signal resume keywords
Leave Administration ExpertiseFMLA DesignationsMicrosoft Office ProficiencyHuman Resources Information Systems (Oracle)Customer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave ProcessingCase Management ToolsLeave AccrualsReport RunningIssue ResolutionDisability Forms ProcessingWorkers’ Compensation ManagementPolicy ExplanationData AnalysisEligibility Verification
Soft Skills
Effective CommunicationInterpersonal SkillsIntegrityReliabilityTask Management
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft AccessHR Information Systems
Industry Keywords
Leave BenefitsCatastrophic LeaveService Level AgreementsEmployee RelationsWVU Leave Policy
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Serve as a subject matter expert in leave administration processing
- Provide guidance to staff working in leave administration regarding leave benefits and short-term, long-term, and catastrophic leave programs
- Resolve complex and difficult Tier 2 cases received via phone, email, HR portal, or other access channels
- Use case management tools to respond to and track employee and manager inquiries
- Provide timely responses, resolutions, and escalations in accordance with Service Level Agreements
- Counsel WVU employees, including regional campuses, on leave benefits
- Explain leave rules, regulations, policies, procedures, and state/federal requirements
- Run reports and reconcile leave and accrual processes, analyzing and resolving issues
- Process leave accruals, FMLA designations, leave extensions, terminal leave, and leave payouts
- Coordinate employee removal from payroll and ensure timely termination of benefits, leave accruals, system access, and years of service accruals
- Establish and maintain catastrophic leave deadlines, verify eligibility, maintain donor banks, and process donations
- Complete short- and long-term disability forms and process Workers’ Compensation leave reinstatements
- Assist with process-improvement and customer-satisfaction projects
- Escalate complex leave issues and collaborate with the Talent and Culture Benefits Center of Excellence team
- Participate in benefits enrollment, benefits events, Tier 2 escalations, and support Customer Service Agents as needed
Requirements
What you’ll need- Bachelor’s degree in Business, Human Resources, Industrial Relations, Public Administration, or a related field
- Minimum of one (1) year of experience involving employee annual and Catastrophic leave system processes
- Demonstrated experience using Microsoft Office applications (Excel, Word, PowerPoint, Access)
- Experience using human resources information systems, preferably Oracle
- Any equivalent combination of related education and/or experience will be considered
- Knowledge of WVU leave policy and procedures
- Ability to manage multiple tasks and meet deadlines
- Ability to research and resolve issues
- Effective oral and written communication skills
- Effective interpersonal skills and ability to build and maintain work relationships
- High degree of integrity and reliability
- Demonstrated ability to use Microsoft Office products, such as Excel, Word, Access
- Demonstrated experience providing exceptional customer service to all levels of the organization
- All qualifications must be met by the time of employment
Benefits
Comp & perks- 37.5-hour work week
- 13 paid holidays
- 15 annual leave (vacation) days per year or more based on years of service
- 18 sick days per year
- Health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- Eligibility to continue health insurance and other retiree perks
- Wellness programs