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Human Resources Representative – Talent and Culture
WVU Online. Serve as a subject matter expert in leave administration processing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leave administration processing, including knowledge of state and federal regulations, and provides exceptional customer service while managing complex leave cases. Proficient in using case management tools and Microsoft Office applications to analyze and resolve leave-related issues.
Highest-signal resume keywords
Leave Administration ExpertiseCase Management ToolsMicrosoft Office ProficiencyHuman Resources Information SystemsCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave Benefits ProcessingFMLA AdministrationLeave Accrual ReconciliationDisability Form CompletionReport Generation
Soft Skills
Effective CommunicationInterpersonal SkillsProblem-Solving AbilityIntegrity and ReliabilityTask Management
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft AccessOracle HRIS
Industry Keywords
WVU Leave PolicyEmployee Leave ProgramsService Level AgreementsBenefits EnrollmentCustomer Satisfaction Initiatives
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Serve as a subject matter expert in leave administration processing
- Provide guidance to staff working in leave administration regarding leave benefits and short-term, long-term, and catastrophic leave programs
- Resolve complex and difficult Tier 2 cases received via phone, email, HR portal, or other channels
- Use case management tools to respond to and track employee and manager inquiries
- Provide timely responses, resolutions, and escalations in accordance with Service Level Agreements
- Counsel WVU employees on leave benefits and interpret applicable rules, policies, procedures, and state/federal regulations
- Run reports and reconcile leave accrual processes, analyzing and resolving balance issues
- Process personal, parental, medical, military, FMLA, annual, terminal, catastrophic, disability, and workers’ compensation leave activities
- Coordinate employee removal from payroll and ensure benefits, leave accruals, system access, and service accruals end appropriately
- Maintain catastrophic leave eligibility, donor banks, recipient balances, forms, reports, and system records
- Complete employer portions of short- and long-term disability forms
- Assist with specialist projects for process improvement and customer satisfaction
- Escalate complex leave issues and collaborate with the Talent and Culture Benefits Center of Excellence team
- Participate in benefits enrollment, escalation support, benefits events, and customer service initiatives as needed
Requirements
What you’ll need- Bachelor’s degree in Business, Human Resources, Industrial Relations, Public Administration, or a related field
- Minimum of one (1) year of experience involving employee annual and Catastrophic leave system processes
- Demonstrated experience using Microsoft Office applications (Excel, Word, PowerPoint, Access)
- Experience using human resources information systems, preferably Oracle
- Any equivalent combination of related education and/or experience will be considered
- Knowledge of WVU leave policy and procedures
- Ability to manage multiple tasks and meet deadlines
- Ability to research and resolve issues
- Effective oral and written communication
- Effective interpersonal skills and ability to build and maintain work relationships
- High degree of integrity and reliability
- Demonstrated ability to use Microsoft Office products, including Excel, Word, and Access
- Demonstrated experience providing exceptional customer service to all levels of the organization
- All qualifications must be met by the time of employment
Benefits
Comp & perks- 37.5-hour work week
- 13 paid holidays
- 15 annual leave (vacation) days per year or more based on years of service
- 18 sick days per year
- Health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- Eligibility to continue health insurance after retirement
- Other retiree perks
- Wellness programs