Program Coordinator – Student Financial Aid

WVU Online

. Administer the accurate delivery of financial aid and scholarships .

Posted 9/21/2026full-timeRemote • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering financial aid and scholarships, including analyzing student records and applying professional judgment to determine eligibility. Proficient in problem-solving, communication, and collaboration within a customer-oriented environment.

Highest-signal resume keywords

Financial Aid AdministrationFAFSA Data ManagementBanner Student Information SystemCustomer Service SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDocumentation ManagementMathematical SkillsOrganizational SkillsPrioritization SkillsMicrosoft WordMicrosoft ExcelRelational DatabasesComplex Information SystemsFederal Database Access

Soft Skills

Communication SkillsTeamworkConflict ResolutionDeadline Management

Tools & Technologies

FAA AccessCODNSLDS

Industry Keywords

Higher EducationFinancial Aid PoliciesScholarship ProgramsCustomer-Oriented RoleAdministrative Experience

About the role

Key responsibilities & impact

Administer the accurate delivery of financial aid and scholarships
Analyze student records and make updates and corrections based on documentation
Apply professional judgment to make changes to FAFSA data elements and determine eligibility
Communicate documentation requirements to students and parents
Review and verify documentation and make necessary adjustments to student eligibility
Document situations and changes or adjustments made
Collaborate with team members to determine daily priorities and division of work
Communicate with team members and SFS staff to resolve issues and ensure student needs are met
Resolve complex problems by analyzing documents and researching federal, state, and institutional policies and regulations
Manage conflicts, resolve complaints, and develop prevention strategies
Design, develop, and implement educational service programs related to financial aid and scholarships
Counsel customers and explain processes in person, online, or by telephone
Respond to internal customer questions
Answer “acknowledged” and “In Process” tickets and assist with tickets during peak times
Monitor changing rules, regulations, policy bulletins, and statutes
Train staff in areas of expertise
Perform other related duties assigned by the supervisor and senior SFS staff

Requirements

What you’ll need

Bachelor's degree
A minimum of three (3) years of related experience
Experience working in a fast-paced, high-volume customer-oriented role
Experience reviewing, critiquing, and analyzing customer information leading to sound decisions
Any equivalent combination of related education and/or experience will be considered
Experience with Word, Excel, complex information systems, and/or relational databases preferred
Experience with the Banner Student Information System desired
Experience working in higher education or a related administrative, data-driven field preferred
Problem-solving, analytical, organizational, prioritization, documentation, mathematical, communication, teamwork, and deadline-management skills
Strong computer skills, including Word and Excel
Ability to obtain and maintain access to federal databases such as FAA Access, COD, and NSLDS
All qualifications must be met by the time of employment

Benefits

Comp & perks

37.5-hour work week
13 paid holidays
24 annual leave (vacation) days per year
18 sick days per year
Health insurance and other benefits
401(a) retirement savings with 6% employee contribution match
Eligibility to continue health insurance and other retiree perks
Wellness programs