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Program Coordinator – Student Financial Aid
WVU Online. Administer the accurate delivery of financial aid and scholarships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering financial aid and scholarships, with strong analytical skills to review and adjust student records based on federal and state regulations. Proven ability to communicate effectively with diverse populations and collaborate within a team to resolve complex issues in a fast-paced environment.
Highest-signal resume keywords
Financial Aid AdministrationAnalytical SkillsCustomer Service ExperienceBanner Student Information SystemProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisDocumentation ManagementFAFSA Data AdjustmentMathematical SkillsInformation SystemsRelational DatabasesMicrosoft WordMicrosoft ExcelEducational Program DevelopmentConflict Resolution
Soft Skills
Effective CommunicationTeam CollaborationOrganizational SkillsAdaptabilityProfessionalism
Tools & Technologies
FAA AccessCODNSLDS
Industry Keywords
Higher EducationStudent Financial ServicesRegulatory ComplianceCustomer-Oriented RoleData-Driven Field
About the role
Key responsibilities & impact- Administer the accurate delivery of financial aid and scholarships
- Analyze student records and make updates and corrections based on documentation
- Apply professional judgment authorized by the Department of Education to adjust FAFSA data elements
- Communicate documentation requirements to students and parents
- Review and verify received documentation and make informed eligibility adjustments
- Document situations, changes, and adjustments
- Collaborate with team members to determine daily priorities and division of work
- Communicate with team and Student Financial Services staff to resolve issues and support student needs
- Resolve complex problems by analyzing documents and researching federal, state, and institutional policies and regulations
- Manage conflicts, resolve complaints, and develop prevention strategies
- Design, develop, and implement educational service programs related to financial aid and scholarships
- Counsel customers and explain processes in person, online, or by telephone
- Respond to internal customer questions
- Answer “acknowledged” and “In Process” tickets and assist during peak times
- Monitor changing rules, regulations, policy bulletins, and statutes
- Train staff in areas of expertise
- Perform other related duties as assigned
Requirements
What you’ll need- Bachelor's degree
- A minimum of three (3) years of related experience
- Experience working in a fast-paced, high-volume customer-oriented role
- Experience reviewing, critiquing, and analyzing customer information leading to sound decisions
- Any equivalent combination of related education and/or experience will be considered
- Experience with Word, Excel, complex information systems, and/or relational databases preferred
- Experience with the Banner Student Information System desired
- Experience working in higher education or a related administrative, data-driven field preferred
- Strong problem-solving, analytical, mathematical, organizational, prioritization, documentation, and computer skills
- Ability to work on multiple tasks while exercising sound analytical and professional judgment
- Ability to work with and meet deadlines
- Ability to understand, interpret, and follow complex instructions
- Ability to work as part of a collaborative team
- Ability to effectively communicate and interact with people of all ages and diverse backgrounds
- Ability to work in a fast-paced, team-oriented, student-centered environment
- Ability to adapt to ever-changing priorities
- Ability to exhibit professionalism at all times
- Must be able to obtain and maintain access to federal databases such as FAA Access, COD, and NSLDS
Benefits
Comp & perks- 37.5-hour work week
- 13 paid holidays
- 24 annual leave (vacation) days per year
- 18 sick days per year
- A range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- Eligibility to continue health insurance and other retiree perks
- Wellness programs