Senior Account Specialist – LTL

WWEX Group

. Communicate daily with both internal and external customers .

Posted 10/2/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating and collaborating with internal and external customers while managing service disruptions and providing solutions. Possesses the ability to navigate carrier systems and apply industry-specific knowledge to enhance customer experiences.

Highest-signal resume keywords

Customer Service ExperienceCollaboration SkillsVerbal and Written Communication SkillsProblem-Solving AbilitiesTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM System UtilizationFreight ClassificationBOL/Label CreationPickup SchedulingCarrier-Specific Knowledge

Soft Skills

Customer FocusSolutions-Oriented MindsetAdaptabilityContinuous Improvement CommitmentTeamwork

Tools & Technologies

Carrier SystemsEmail CommunicationPhone Communication

Certifications & Qualifications

High School Diploma or GEDBachelor’s Degree in Communications, Business, or Marketing (Preferred)

Industry Keywords

Service DisruptionsCustomer ExperienceSales CollaborationAccount ManagementIndustry Standards

About the role

Key responsibilities & impact

Communicate daily with both internal and external customers
Maintain a high level of activity over the phone and email through the CRM system
Research, identify, and capitalize on profitable opportunities
Explain and consult customers regarding fees, products, and services
Troubleshoot and support customers through service disruptions
Create positive and supportive customer experiences
Establish partnerships with key executives and decision makers within customer accounts and territories
Collaborate with sales, account management, and other support teams
Navigate and utilize carrier systems and websites
Learn and apply carrier-specific knowledge
Handle escalated customer service issues, including delayed or missing/damaged packages or freight, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge
Advise customers on avoiding service disruptions, carrier nuances, and current industry standards

Requirements

What you’ll need

Previous experience working directly with customers
Outstanding collaboration and communication skills at multiple levels
Ability to work as a team
Exceptional verbal and written communication skills
Customer focused and solutions-oriented
Commitment to continuous improvement
Strong growth mindset with the willingness to learn and be coached
High School diploma or GED required
Bachelor’s degree in communications, business, marketing, or other business-related fields preferred
Ability to adapt to a fluctuating environment
Robust prioritization, organization, and time management skills

Benefits

Comp & perks

Consistent Monday-Friday work schedule, no weekends