WWEX Group

Account Specialist

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and email through the CRM system
• Research, identify, and capitalize on profitable opportunities
• Understand and consult customers regarding fees, products, and services
• Troubleshoot and support customers through service disruptions
• Create positive and supportive customer experiences
• Establish partnerships with key executives and decision makers within customer territories
• Collaborate with sales, account management, and other support teams
• Navigate and utilize carrier systems and websites
• Learn and apply carrier-specific knowledge
• Handle escalated customer service issues, including delayed or missing/damaged packages or freight, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge
• Consult customers on avoiding service disruptions, carrier nuances, and current industry standards

Senior Account Specialist – LTL

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and through our CRM system
• Research, identify and capitalize on profitable opportunities presented daily
• Understand and consult customers regarding fees, products, and services
• Troubleshoot and support customers navigating service disruptions
• Maintain a focus on creating positive and supportive customer experiences
• Establish strong partnerships with key executives and decision makers within each customer and territory
• Collaborate with support teams including sales and account management

Account Specialist – LTL

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and email through the CRM system
• Research, identify, and capitalize on profitable opportunities
• Explain and consult customers regarding fees, products, and services
• Troubleshoot and support customers through service disruptions
• Create positive and supportive customer experiences
• Establish partnerships with key executives and decision makers within customer accounts and territories
• Collaborate with sales, account management, and other support teams
• Navigate and utilize carrier systems and websites
• Learn and apply carrier-specific knowledge
• Handle escalated customer service issues, including delayed or missing/damaged packages or freight, rating, BOL/label creation, reconsignments, freight classification, pickup scheduling, and product knowledge
• Advise customers on avoiding service disruptions, carrier nuances, and current industry standards