Senior Account Manager

X, LLC

. Manage a portfolio of named accounts as the primary point of contact and trusted advisor .

Posted 10/28/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management within healthcare IT or pharmaceutical environments, focusing on client relationship building, account growth, and strategic planning. Proficient in managing real-world data applications and clinical trial processes while ensuring client satisfaction and successful project outcomes.

Highest-signal resume keywords

Key Account ManagementClinical Trial ProcessesSales GrowthRelationship BuildingReal-World Data Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthNegotiationProject ManagementData ManagementWorkflow IntegrationClient Success MetricsSaaS Data ProductsClinical ResearchDrug DevelopmentOnboarding

Soft Skills

Exceptional CommunicationProblem-SolvingHighly OrganizedResults-DrivenStrategic Thinking

Tools & Technologies

Salesforce CRMClinical Trial Technology

Industry Keywords

Healthcare ITPharmaceuticalCROMedical AffairsReal-World Evidence

About the role

Key responsibilities & impact

Manage a portfolio of named accounts as the primary point of contact and trusted advisor
Drive adoption of TriNetX within member organizations through onboarding, training, and workflow integration
Drive account retention, expansion, and upsell by identifying new use cases and aligning solutions to client needs
Build and maintain relationships with clinical, medical affairs, procurement, and other key stakeholders
Develop and execute account plans covering expansion strategy, relationship maps, and client success metrics
Coordinate with delivery, data management, and solutions teams to ensure client satisfaction and successful project outcomes
Champion customer interests internally and provide actionable product and process feedback
Track account health, renewal risks, and expansion opportunities in Salesforce CRM
Represent TriNetX at client meetings, advisory boards, and relevant industry conferences

Requirements

What you’ll need

Bachelor’s degree
10+ years of experience in key account management, preferably in healthcare IT or pharmaceutical/CRO environments
Strong understanding of clinical trial processes and RWD/RWE applications
Demonstrated success in sales and account growth, with ability to negotiate and close renewals/add-ons
Exceptional communication and relationship-building skills across all organizational levels
Tech-savvy with ability to learn and apply new tools quickly
Highly organized, detail-oriented, and skilled in problem-solving
Results-driven, accountable for short- and long-term goals, and comfortable working independently and collaboratively
Strategic thinker with a proactive, growth-oriented mindset
Willingness to travel internationally (20–30%)
Experience managing accounts with real-world data, clinical trial technology, or SaaS data products (preferred)
Background in clinical research, drug development, or medical affairs within a pharmaceutical or biotech client (preferred)
Must be authorized to work in the U.S. through employment verification requirements

Benefits

Comp & perks

20%–30% domestic and international travel exposure
Equal Opportunity Employer
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