IT Support Engineer

Xantrion

. Provide front-line phone coverage and participate in call center groups .

Posted 9/25/2026full-timeFresno • California • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting of computer systems, software, and hardware, while maintaining high customer satisfaction. Proficient in ticket management and communication with clients and third-party support providers.

Highest-signal resume keywords

Technical Support ExperienceMS Office TroubleshootingWindows 7/10 and Mac OS ExperienceConnectWise Ticket ManagementOn-Site Technical Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingDiagnostic SkillsComputer LiteracyTicket ManagementTime CodingCustomer AuditsIssue ResolutionBasic Analytical SkillsService Ticket Scheduling

Soft Skills

Customer CommunicationReliabilityConfidentialityTeam CollaborationAdaptability

Tools & Technologies

ConnectWiseMS OfficeWindows 7Windows 10Mac OS

Certifications & Qualifications

Technical Certificates

Industry Keywords

Call Center SupportOn-Site AssistanceCustomer SatisfactionSupport RequestsVariable Shift Work

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide front-line phone coverage and participate in call center groups
Provide on-site assistance to clients within the local geography as applicable
Provide technical support for computer systems, software, and hardware
Log and track support requests in ConnectWise
Prioritize and escalate tickets as required
Brief customers and management on resolution status
Work with third-party support providers when necessary
Follow up with customers to confirm issue resolution
Submit semi-monthly timesheets and expense reports
Attend scheduled training and meeting sessions
Meet regularly with the manager to discuss opportunities and achievements
Perform audits of customer information and systems
Take support tickets from the dispatcher
Update and schedule service tickets through resolution or escalation
Perform other duties and special projects as assigned
Maintain detailed ticket notes, accurate time coding, ticket scheduling, and customer satisfaction

Requirements

What you’ll need

Bachelor’s degree from a four-year university or equivalent experience (not required)
Technical certificates are a plus
Minimum of 3 years of technical support experience required
Some on-site technical support experience preferred
Basic diagnostic and analytical skills
Basic competency in the use and troubleshooting of MS Office products
Experience using Windows 7, 10, and/or Mac OS
Basic computer literacy across both hardware and software
Ability to work a variable shift any time during Xantrion’s business hours
Reliable, high-speed internet connection
Dedicated, secure, and private workspace
Must use Xantrion-provided PC and headset
Existing cell phone running current Android or iOS
Willingness and ability to travel to customer offices and Xantrion’s office as required
Ability to lift and carry computers and related equipment up to 20 pounds
Ability to move equipment weighing up to 75 pounds using proper lifting techniques and equipment
Must maintain confidentiality of company and customer records and information
Must follow company policies, procedures, and applicable laws
Must be eligible to work in the United States without employment sponsorship

Benefits

Comp & perks

100% of medical, dental, and vision for you and your family
401K with company match up to 4% of salary
Certification reimbursement and annual training budget
17 Days PTO per year in addition to paid training days
Bonuses for referring new clients or employees
If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance
Xantrion-provided PC and headset
Flexible/hybrid work arrangement