Xantrion

Security Engineer

• Support current-state and target-state cybersecurity assessments using NIST CSF, CIS Controls, and Xantrion standards
• Review IT configurations and evidence against templates and control requirements; document gaps and findings for vCIO review
• Draft and maintain incident response plans, business continuity plans, written information security programs, policies, and procedures
• Support business impact analyses, risk and gap assessments, cybersecurity risk registers, and risk-acceptance records
• Prepare control crosswalks, remediation roadmaps, executive risk summaries, and reporting scorecards under vCIO direction
• Conduct vendor cybersecurity risk reviews using questionnaires, audit reports, security documentation, and evidence
• Maintain software, vendor, and data inventories, data-flow documentation, and evidence indexes
• Maintain annual testing schedules and track documentation, review dates, and follow-up items
• Translate technical findings into clear risk descriptions, supporting evidence, and recommended actions
• Improve reusable templates and assessment procedures for consistent client delivery
• Use Xantrion-approved AI tools for research, analysis, and documentation while protecting confidential information
• Coordinate evidence collection and auditor requests for Xantrion's SOC 2 Type II examination and ISO/IEC 27001 audit activities
• Organize audit documentation, maintain request trackers, and follow up with internal control owners
• Review evidence for completeness and consistency and identify missing or outdated documentation
• Provide seasonal support during internal audit preparation and review periods
• Follow company policies, procedures, applicable laws, confidentiality requirements, and dress code

Cybersecurity Compliance Analyst

Support Engineer

• Provide front-line phone coverage and participate in call center groups
• Provide on-site assistance to clients within the local geography
• Provide technical support for computer systems, software, and hardware
• Log and track support requests in ConnectWise
• Prioritize and escalate tickets as required
• Brief customers and management on resolution status
• Work with third-party support providers when necessary
• Follow up with customers to confirm issue resolution
• Submit semi-monthly timesheets and expense reports
• Attend scheduled training and meetings
• Meet regularly with the manager to discuss opportunities and achievements
• Perform customer information and systems audits as necessary
• Take support tickets from the dispatcher
• Update and schedule service tickets until resolved or escalated
• Perform other duties or special projects as assigned
• Maintain detailed ticket notes, accurate time coding, queue scheduling, and customer satisfaction

IT Support Engineer

• Provide front-line phone coverage and participate in call center groups
• Provide on-site assistance to clients within the local geography as applicable
• Provide technical support for computer systems, software, and hardware
• Log and track support requests in ConnectWise
• Prioritize and escalate tickets as required
• Brief customers and management on resolution status
• Work with third-party support providers when necessary
• Follow up with customers to confirm issue resolution
• Submit semi-monthly timesheets and expense reports
• Attend scheduled training and meeting sessions
• Meet regularly with the manager to discuss opportunities and achievements
• Perform audits of customer information and systems
• Take support tickets from the dispatcher
• Update and schedule service tickets through resolution or escalation
• Perform other duties and special projects as assigned
• Maintain detailed ticket notes, accurate time coding, ticket scheduling, and customer satisfaction