Xapo Bank

General

• Own the Customer P&L for retail and institutional customers
• Grow customer-held assets through deposits, savings, lending, credit, trading, and structured products
• Own Growth across audience, lifecycle, and content, including CAC and approved-to-paid
• Own retention, churn, Client Coverage, net new AUM flow, covered-book retention, and products per covered member
• Lead Product Design, including a unified design system and customer experience
• Unite Growth, Client Coverage, Mission PMs, and Product Design under one operating model
• Partner with Finance, Risk, Treasury, Compliance, Operations, Technology, and Engineering
• Apply regulated-bank and crypto-native perspectives to customer and product decisions
• Report to the CEO and provide the CEO and Board with Customer P&L and customer metric performance
• Establish a Customer P&L baseline within 30 days
• Launch a unified Customer operating model within 60 days
• Deliver at least one measurable improvement in LTV:CAC, approved-to-paid, churn, or net new AUM flow within 90 days

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Chief Customer Officer