Deskside Support Specialist

Xcel Energy

. Provide highly responsive tier 1 and 2 technical support to Xcel Energy contractors and employees .

Posted 10/13/2026full-timeUnited StatesJuniorMid-Level💰 $32 - $47 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing tier 1 and 2 technical support, including troubleshooting and repair of PC hardware and software. Proficient in managing user expectations and delivering exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

PC Hardware DiagnosticsWindows AdministrationMS Office ProficiencyCustomer Service SkillsTroubleshooting Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC HardwareSoftware DiagnosticsTroubleshootingRepairOperating SystemsNetworkingVPN ConfigurationITSM SystemsDesktop SupportPeripheral Devices

Soft Skills

Problem SolvingCustomer Facing SkillsAbility to Work Under PressureManaging Multiple PrioritiesTraining and Mentoring

Tools & Technologies

MS Office SuiteWindowsInternetIntranetProprietary Applications

Certifications & Qualifications

Associate Degree in ITIT Certifications

Industry Keywords

Technical SupportTier 1 SupportTier 2 SupportDesktop SupportRemote Support

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide highly responsive tier 1 and 2 technical support to Xcel Energy contractors and employees
Provide deskside, remote, and walk-up support to business customers
Act as an expert and point-of-contact for technology service requests, deployment, troubleshooting, and repair
Support desktop and laptop hardware, peripherals, and software including MS Office Suite, Windows, internet, intranet, VPN, email, and proprietary applications
Configure, deploy, maintain, and relocate desktops, laptops, and peripheral devices
Use ITSM systems to track issues and follow established procedures
Report and follow up on unusual, alarming, or recurring problems
Prioritize outstanding issues, manage user expectations, and resolve escalations
Provide training to new technicians and contractors
Maintain inventory at selected sites and ensure proper equipment movement

Requirements

What you’ll need

Associate degree or Certifications (preferred in IT related field) or equivalent experience
Minimum 2-5 years of experience in PC hardware and software diagnostics, troubleshooting, and repair
Proficient in the administration of Windows and MS Office
Expert knowledge of current PC technology, operating systems, applications, devices and networking (wired /wireless)
Experienced customer service, troubleshooting, problem solving and customer facing skills
Ability to work/lead tech support under pressure, manage multiple priorities, and operate as a key contributor within technology services

Benefits

Comp & perks

Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Hybrid work model to enable collaboration and flexibility