IT Operations Manager

Xcel Energy

. Manage operational IT services and corresponding SLAs for the assigned domain .

Posted 10/30/2026full-timeUnited StatesSeniorLead💰 $97,600 - $138,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational IT services, leading teams, and driving continuous process improvement while ensuring alignment with strategic priorities and effective communication across organizational levels.

Highest-signal resume keywords

Operational IT Services ManagementPeople Leadership ExperienceService Level Agreement (SLA) ManagementITIL FamiliaritySystem Monitoring Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Cost ManagementChange Deployment ManagementKnowledge of OSI ModelPerformance MeasurementAnalytical Abilities

Soft Skills

Excellent Communication SkillsRelationship ManagementCollaboration SkillsTime Management Skills

Industry Keywords

Service Management PracticesContinuous Process ImprovementCross-Organizational CoordinationTeam EngagementCapital Investment Delivery

About the role

Key responsibilities & impact

Manage operational IT services and corresponding SLAs for the assigned domain
Lead the team and oversee day-to-day operational activities
Coordinate cross-organizationally on changes affecting the operation
Coach teams and serve as an escalation point for outages, problems, and service resolution
Manage operational costs and forecast expenses to budget
Maintain and enforce support procedures and IT knowledge base information
Oversee, measure, and assess team service performance
Report performance outcomes and operational risks with recommended actions
Lead continuous process improvement initiatives
Lead and manage staff and managed contractors' performance and development
Provide leadership across multiple sites in alignment with Union or other contracts
Manage service demand in line with IT strategic priorities
Ensure proper team engagement for capital investment delivery and operation
Provide domain expertise and monitor industry and technology trends

Requirements

What you’ll need

Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position
Four years of prior people leadership experience
Seven years of related functional experience
Excellent communication skills, effective with varying organizational levels and skill sets
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results
Proficient experience and knowledge of the OSI Model
Demonstrated experience effectively managing system or equipment change deployment
Experience in the use of system monitoring tools
Strong time management skills, technical aptitude and analytical abilities
Able to work in accordance with service operation schedules
Familiarity with ITIL and/or other formal service management practices

Benefits

Comp & perks

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Hybrid work model supporting collaboration and flexibility